Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.
The American Red Cross aspires to be an organization fully committed to diversity and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships - all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement.
Model excellent customer service behaviors . Greet blood donors, escort as necessary and assist with initial intake and hand offs through the blood donation process
Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process
Learn and share the Red Cross story, including the mission, vision, and values
Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution and watched for possible adverse physical reactions
Set up and maintain cleanliness in Reception and Hospitality Areas
Work with collections team supervisor or charge staff to help convert right type donors to donations with maximum impact
Responsible to inform donors of current and upcoming donation promotions
May make reminder calls, re-schedule donor appointments, and perform follow up activities as directed
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Every single day, the American Red Cross helps people in emergencies. Whether its one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.