TECH: Jira Administrator

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Copy this link to your browser to apply to this position:
https://volunteers-jerseystem.icims.com

Essential Functions of the Volunteer Position

• Be willing and eager to proactively seek and accept help from inside and outside the organization. Capable of working independently after coordination with the team.
• Focused on the end goal (serving the underprivileged middle school girls), not the process.
• Experience with documenting and training others on the task at hand (interns, new volunteers).
• Customer Service oriented.

Required Knowledge, Skills, and Abilities

• Have experience supporting Atlassian JIRA and Confluence (performance monitoring and applying apps and applications updates; troubleshooting and resolving performance issues)
• Have a front end management experience of Atlassian JIRA and Confluence (existing configuration modifications, new projects and configuration elements implementation; configuration of agile boards and dashboards; troubleshooting of access issues to shared configurations)
• Have a user management experience (access provision and removal, access and permissions issues troubleshooting and resolutions)
• Process documentation using Confluence
• Confluence audit and optimization (make useful information easy to find, retire unused pages)

Nice to Have Knowledge, Skills, and Abilities

• Have scripting skills and/or experience with ScriptRunner
• Crowd management skills
• Atlassian tools integration with SalesForce and Google.
• Jira Project admin and Board admin experience is a plus.

Education and Experience

• Server version of Atlassian tools Admin Experience
• ACP (Atlassian Certified Professional) certification is a plus