Fayette County-Blood Donor Ambassador
American Red Cross
Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Express gratitude and ensure each blood donor is sincerely thanked for their donation.
- Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
- Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted access.
- Explain purpose of temperature screen to donors and ensure they understand reason for deferral if applicable.
- Direct donor to next step of donation or options for future donations if deferred.
- Model excellent customer service behaviors.
- Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
- Learn and share the Red Cross story, including the mission, vision, and values
- Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
- Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
- Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
- Responsible to inform donors of current and upcoming donation promotions
- May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
Variable; preferred commitment: 1+ shift/month, average shift is 5-6 hours
- Ability to display the utmost professionalism and communication skills
- Extremely comfortable working with people from diverse communities and backgrounds
- Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
- Ability to explain/teach technology to donors and fellow volunteers
- Onboarding with the American Red Cross Biomedical Dept
- Online Blood Drive Volunteer Training in EDGE
Ongoing training and refresher courses
- Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture
NOTE: May be required to meet 18 or over age requirements to take temperatures, but not the other Donor Ambassador tasks
About American Red Cross
250 Jari Drive, Johnstown, PA 15904, US
Mission Statement The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Volunteers carry out 90% of the humanitarian work of the Red Cross.
Whether helping one displaced family or thousands, providing care and comfort to an ill or injured service member or veteran, or teaching others how to respond in emergencies, it’s through the efforts of ordinary people that we can do extraordinary things.