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*Virtual* Our Military Serves Us Everyday, Now You Can Support Them Through Their Personal Emergency

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American Red Cross - Louisiana Region

  • 3 people are interested
LA Red Cross

This is a virtual position that supports the Louisiana Region. It can be done from anywhere in Louisiana with a phone, computer and internet connection. Not in Louisiana and still interested in a position similar to this? No Problem! The American Red Cross has virtual volunteer opportunities available all across the country. To search for available opportunities in your area, please log on to RedCross.org/Volunteer

There are two different levels of Hero Care Caseworkers. Both work to ensure that military families needs are met when faced with an urgent need or emergency. They also ensure that military families know they are supported during the critical times of entering the military and preparing for deployment.

Key Responsibilities

  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies.
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly.
  • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans.
  • Maintain professionalism and conduct as stated in Red Cross policy.

Depending upon which line of Hero Care Casework you choose, you will also have the following responsibilities:

*Critical Care Community Caseworker

  • Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service.
*Follow-Up Caseworker
  • Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service.

29 More opportunities with American Red Cross - Louisiana Region

About American Red Cross - Louisiana Region


4655 Sherwood Commons Blvd., Baton Rouge, LA 70816, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


For more than 125 years, the mission of the American Red Cross has been to help individuals and families prevent, prepare for and respond to emergencies. The Red Cross provides disaster relief assistance to those affected by natural and human-caused disasters. Every day through the American Red Cross, people mobilize to help their neighbors. More than half a million volunteers of the Red Cross, many from communities like yours, help provide these life-changing and often life-saving services.

People affected by disaster need to know that they have a place to stay, food to eat and emotional support as they take the first steps to recovery. Each year, the American Red Cross responds to more than 70,000 disasters nationwide. While the vast majority of these disasters are single-family and apartment home fires, the American Red Cross stands ready to support all affected in their immediate emergency needs.

Just as every disaster is an intensely personal experience, the American Red Cross believes that a commitment to making our homes and communities safe is also personal. Therefore, the American Red Cross works closely with local, state and national partners to help people personalize their risk to natural hazards and make preparedness a personal priority. The goal is to build a "culture of preparedness" that helps communities become safer and more prepared when disasters strike.

Emergency & Safety
Veterans & Military Families


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Customer Service
  • Data Entry
  • Case Work / Management
  • Database Administration
  • Critical Thinking
  • People Skills




  • Background Check
  • Orientation or Training
  • A minimum of 4 hours per week (we suggest at least two 2-hour shifts scheduled each week). Time needed may vary some as case load fluctuates. Must have availability during business hours (Monday - Friday 8:30AM - 5:00PM).

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