Telephone Befriending Volunteer

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We are looking for friendly and reliable volunteers to make regular friendship calls to unpaid carers or the person they care for to reduce social isolation and keep them part of the community

What the role entails:

• Making telephone calls to the UK (we are unable to pay call charges)
• Making phone calls to a person, or a number of people, as agreed with your coordinator.
• Checking on their wellbeing.
• Respecting the confidentiality of your conversations.
• Having an awareness of safeguarding issues
• Discovering any concerns that your contact person may have. These will not necessarily be safeguarding concerns, but could relate to their food supply or need for repeat prescriptions, etc.
• Reporting any concerns to your coordinator.
• Storing your contact phone number(s) and any notes you make securely in accordance with data protection principles.
• Encouraging your contact person(s) to adhere to safe social distancing and social isolation practices.

What’s in it for you? - You will have the opportunity to:

• Join a friendly supportive team and make a real difference to carer
• Gain new skills, use existing talents and give something back to the local community
• Gain work experience if considering a career change or looking for paid work.
• Do something valuable and rewarding with your free time in a supportive care environment and meet new people
• Experience the satisfaction of helping other people, be part of an organisation that will value you.

Skills, experience and qualities we look for:

• You need access to a quiet space where you can make phone calls and a phone with free call time which allows you to call the UK as we are unable to pay call charges
• Good listening skills
• The ability to work from home, but as part of a team, to support your contact(s).
• If you can communicate in a language other than English, this would be great.

Each applicant will be subject to a reference check.