Champaign/Urbana 2020 MDA Office Volunteer

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At MDA, we search for volunteers who will embrace and align with our mission, vision, and values which are shared below.

Our Mission: To save and improve lives of people fighting muscle disease as we: find treatments and cures; support families; and rally communities.

Our Vision: At the Muscular Dystrophy Association, we’re driven by our passion to create a world free of the harmful effects of muscle disease.

Our Values are our strength: We believe in MUSCLE:

Mission: We’re driven to accelerate progress for families and muscle health.

Understanding: We’re attentive to our constituent’s needs and each other’s.

Stewardship: By investing precious resources wisely, we drive the best possible outcomes.

Collaboration: We foster win-win partnerships and build communities.

Learning: Knowledge powers our success and empowers our people.

Excellence: We strive to do our best and exceed constituents’ expectations.

Volunteer Description:

Office Volunteers are responsible for greeting and providing information to clients, donors, volunteers and to assist the MDA staff.

Duties

• Greet, welcome, and direct visitors
• Maintain a friendly and positive attitude, ensuring that guests are given a quality experience at MDA offices and on the phone.
• Answer office telephone, providing information and/or forwarding calls to appropriate staff
• Receive and process mail and deliver packages as needed
• Assist with administrative tasks

Time Commitment:

• Volunteers typically serve pre-scheduled, consistent shifts during the work day.
• Shift times vary by office. The appointed volunteer coordinator for the district office will provide more details. Shifts can be coordinated to fit your schedule.

Training:

• Online Orientation
• HIPAA Training (annually)
• Technology Use Policy (if applicable)

Competencies:

• Professionalism: Work well in a fast-paced environment; treat others with respect and consideration; accept responsibility for own actions. Understand business implications of decisions, align work with strategic goals, complete administrative tasks and develop strategies to achieve organizational goals.
• Flexibility: Able to multitask in a changing work environment. Manage competing demands and unexpected events. Willing to change approach to best fit the situation.
• Dependability: Follows instructions, takes responsibility for own actions; keeps commitments.

Qualifications:

• Enjoys meeting new people and interacting with others
• Understands the MDA Mission
• Possesses excellent customer service skills
• Organized and comfortable multi-tasking
• Customer service background (preferred)
• Completion of criminal background check (annually)
• Availability on a consistent basis