A Precious Child Phone Ambassador

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Volunteer Reports to: Empowerment Center Director

The Phone Ambassador Volunteer Position will work inside our Empowerment Center alongside A Precious Child staff and interns. Volunteers in this position will be trained on our phone and client database systems. Volunteers will be working to receive all phone calls coming into the organization and directing phone traffic, answering general A Precious Child questions, providing fantastic customer service, setting up appointments, and providing reminder phone calls to families with standing appointments.

Duties and Responsibilities:

• Answering phones in a professional manner and routing calls as necessary. Take and relay messages.
• Make outgoing phone calls regarding appointment confirmations.
• Reply to voice messages.
• Scheduling appointments for current and new clients
• Providing a positive customer service experience to all clients, volunteers, and donors.
• Assisting with a variety of administrative tasks including copying and scanning.
• Working with staff to staff to supply coverage and support for the Inspiring Minds Center.
• Notify the Empowerment Center Director of any potential safety hazards within the work space.
• Other duties as assigned.

Requirements:

• Passion for the mission and values of A Precious Child.
• Ability to enter data into a computer efficiently and accurately.
• Proficient with office equipment including a computer, telephone, scanner, calculator, and photocopier.
• Technologically savvy/willing to learn new database and phone systems.
• Ability to speak Spanish is preferred but not required.
• Must pass a background check.
• Respect and maintain confidentiality of A Precious Child clients, volunteers, partners, and donors.

Training & Supervision:

• Shifts are available between Monday-Friday, 9:00 AM-5:00 PM in 3 or 4 hour increments (9AM-Noon, 11AM-2PM, 2PM-5PM, 9AM-1PM, 1PM-5PM)
• We ask for a weekly commitment of at least one four or three-hour shift.
• All days Monday-Friday are available.

Benefits:

• Make a difference in a child's life by collaborating with our staff and volunteers.
• Be a part of an amazing Volunteer Team who are the core of our organization.
• Gain clerical and custom

If you are interested please email our Volunteer Manager Joshua Walsh and Joshua@apreciouschild.org for more details and next steps.