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The Phone Ambassador Volunteer Position will work inside our Empowerment Center alongside A Precious Child staff and interns. Volunteers in this position will be trained on our phone and client database systems. Volunteers will be working to receive all phone calls coming into the organization and directing phone traffic, answering general A Precious Child questions, providing fantastic customer service, setting up appointments, and providing reminder phone calls to families with standing appointments.
Duties and Responsibilities:
Answering phones in a professional manner and routing calls as necessary. Take and relay messages.
Make outgoing phone calls regarding appointment confirmations.
Reply to voice messages.
Scheduling appointments for current and new clients
Providing a positive customer service experience to all clients, volunteers, and donors.
Assisting with a variety of administrative tasks including copying and scanning.
Working with staff to staff to supply coverage and support for the Inspiring Minds Center.
Notify the Empowerment Center Director of any potential safety hazards within the work space.
Other duties as assigned.
Requirements:
Passion for the mission and values of A Precious Child.
Ability to enter data into a computer efficiently and accurately.
Proficient with office equipment including a computer, telephone, scanner, calculator, and photocopier.
Technologically savvy/willing to learn new database and phone systems.
Ability to speak Spanish is preferred but not required.
Must pass a background check.
Respect and maintain confidentiality of A Precious Child clients, volunteers, partners, and donors.
Training & Supervision:
Shifts are available between Monday-Friday, 9:00 AM-5:00 PM in 3 or 4 hour increments (9AM-Noon, 11AM-2PM, 2PM-5PM, 9AM-1PM, 1PM-5PM)
We ask for a weekly commitment of at least one four or three-hour shift.
All days Monday-Friday are available.
Benefits:
Make a difference in a child's life by collaborating with our staff and volunteers.
Be a part of an amazing Volunteer Team who are the core of our organization.
557 Burbank Street, Unit E, Broomfield, CO 80020, US
Mission Statement
A Precious Child, Inc. is a 501(c)(3) nonprofit organization that provides children in need with opportunities and resources to empower them to achieve their full potential. A Precious Child envisions a future where every child grows up to be a secure, self-reliant, contributing member of their community.
Description
A Precious Child assists children and families facing difficult life challenges such as abuse and neglect, crisis situations, and poverty. We work with more than 300 agency partners throughout eight counties which include Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, and Weld Counties to identify children and families in the most need of our services. Our core initiatives help build the whole child, in addition to meeting basic human needs through our Resource Center and Boutiques (satellite resource centers), we also help children and their families navigate community resources.
We aim to bridge the gap in a child’s education so that they can become a secure, self-reliant, contributing member of their community as adults.
Children & Youth
Community
Women
WHEN
We'll work with your schedule.
WHERE
7051 W. 118th AveUnit 6BroomfieldBroomfield, CO80020
(39.91162,-105.07484)
DATE POSTED
February 26, 2020
SKILLS
Administrative Support
Customer Service
Critical Thinking
Multi-Tasking
People Skills
Verbal / Written Communication
GOOD FOR
People 55+
REQUIREMENTS
Background Check
Must be at least 18
Shifts are available between Monday-Friday, 9:00 AM-5:00 PM in 3 or 4 hour increments (9AM-Noon, 11AM-2PM, 2PM-5PM, 9AM-1PM, 1PM-5PM)
We ask for a weekly commitment of at least one four or three-hour shift.
All days Monday-Friday are available.
