Guest Experience Intern (Spring 2022)

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Internships at Zoo Atlanta are designed to provide training and professional work experience that will help you achieve your academic and professional goals. Intern positions are unpaid and open to applicants enrolled in a degree-seeking program or who have recently graduated within two years from a college program in a field relevant to the internship being applied for.

• PLEASE APPLY FOR THIS INTERNSHIP ONLINE AT: https://zooatlanta.org/internship
  
  Spring Term:
  • Applications due Monday, November 1
  • Determination letters sent by Friday, December 3
  • Term: January 10 - April 30

Guest Experience Intern

• PLEASE APPLY FOR THIS INTERNSHIP ONLINE AT: https://zooatlanta.org/internship

PROGRAM DESCRIPTION: This is an unpaid position intended to provide training and professional experience to students or other appropriate individuals whose career intent includes hospitality, tourism, and/or Membership/guest/customer service. This internship will provide practical entry-level experience by working directly with the Senior Director of Membership and Guest Experience and the entire Membership and Guest Experience teams to provide support to day to day administration, planning, and special projects.

RESPONSIBILIITES:
* Assist the Senior Director of Membership and Guest Experience in the execution and evaluation of Zoo Atlanta’s Quality Service Design plan
* Assist with correspondence, including responding to guest inquiries and comments, travel site comments, and social media comments relating to the visitor experience
* Assist with guest experience interviews and surveys
* Assist with reporting travel site, mystery shop, and survey scores
* Assist with planning/designing annual and ongoing customer service trainings
* Assist with ongoing internal communication supporting Zoo Atlanta’s Quality Service Design plan
* Assist, as appropriate, with the execution of special events and departmental activities
* Design, propose and work on a special project relating to internship and career goals
* Other projects as assigned

OBJECTIVES:
* Gain professional hands-on experience in helping Zoo Atlanta create and deliver a guest experience that is fun, interactive, inclusive of our diverse audience and inspires our guest to take conservation action.
* Support Zoo Atlanta’s mission, vision, values, and strategic plan
* Enhance the productivity and efficiency in the Guest Experience department
* Provide excellent service to Zoo Atlanta’s visitors
* The chance to further develop professional skills and explore potential careers within zoos
* Gain experience designing, executing and evaluating a quality service program
* A chance to network professionally within one of the world’s most respected zoological and conservation organizations
* A chance to join Zoo Atlanta in its mission of wildlife conservation, education and industry leading research

• PLEASE APPLY FOR THIS INTERNSHIP ONLINE AT: https://zooatlanta.org/internship