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Call Center Volunteer

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National Church Residences

Position Description:
Individuals working as Call Center Volunteers for the Benefits Enrollment Center are tasked with connecting individuals to the benefits they may qualify for. Depending on a Call Center Volunteer’s exact position, their individual duties may vary, but all Call Center volunteers should be prepared to do the following on a regular basis:

Interact with potential clients over the phone

Record personal and confidential client information

Required Skills:

In order to be an effective Call Center Volunteer, individuals in this position should be able to answer calls pleasantly, follow a basic script and perform administrative tasks including keyboarding, printing and faxing. Additionally, volunteers should be able to speak clearly and hear well on the phone.

Commitment Expectation:

Call Center Volunteers should be prepared to commit to working in the Call Center at least three times a week for a minimum of four hours at a time. We ask Call Center Volunteers to commit to volunteering with National Church Residences for a minimum of six months.

Volunteer Timesheets:

Call Center Volunteers are expected to adhere to the National Church Residences Volunteer Expectations. Volunteers are required to track their volunteer time using the timesheets provided and turn in timesheets to their Manager within five days of the last day of the month.

Training:

Call Center Volunteers will attend a training session at National Church Residences in order to become familiar with what the Benefits Enrollment Center does and what benefit applications are available through the center. Additional training depending on a Call Center Volunteer’s exact position may be required.

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About National Church Residences

Location:

2335 North Bank Dr., Columbus, OH 43220, US

Mission Statement

Our Mission: Originating from a Christian commitment of service, our mission is to provide high quality care, services and residential communities for all seniors. Our Vision: To advance better living for all seniors, enabling them to remain home for life. Our Promise: Excellence that transforms lives.

Description

In 1961, the Reverend John R. Glenn and four Ohio Presbyterian churches formed National Church Residences out of a Christian commitment to serve older adults' housing, social, and human needs. Today, our success stands on that spiritual foundation.

Bristol Village in Waverly, Ohio, was National Church Residences' first housing community, and has grown to meet a full range of lifestyle needs, including independent living in more than 400 individual homes, supportive services in an 82-unit apartment complex, a 25-unit assisted living facility, and skilled nursing care in a 50-unit convalescent center. In 2001, Bristol Gardens, a 12-unit Alzheimer's care retreat, was added to the campus.

The year 2011 marked our 50th anniversary since the purchase of our flagship community in 1961. For more than 50 years, National Church Residences has seen explosive growth and forged dramatic inroads for seniors and families in need of safe, affordable, comfortable housing.

Community
Health & Medicine
Seniors

WHEN

We'll work with your schedule.

WHERE

2335 North Bank Dr.Columbus, OH 43220

(40.05606,-83.0825)
 

SKILLS

  • Elder care
  • Customer Service
  • Program Management
  • Community Outreach
  • People Skills
  • Relationship Building

GOOD FOR

N/A

REQUIREMENTS

  • Driver's License Needed
  • Orientation or Training
  • Volunteers should be prepared to commit to attending outreach efforts 2 or more times a month for approximately 2 hours at a time. We ask Outreach Volunteers to commit to volunteering with National Church Residences for a minimum of 6 months.

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