Benefits Assistant Volunteer: Outreach Phone Specialist Volunteer

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Position Description:
The Benefit Enrollment Center Phone Specialist Volunteer will make outgoing calls to individuals who have had benefit applications completed for them. In a computer-generated form, they will complete demographic and detailed information regarding the benefit enrollment process and document if benefits have been received.

The Phone Specialist Volunteer will document detailed information. Any individual who has not received approval for benefits will be communicated to the Benefit Enrollment Senior Service Coordinator for further review.

Any health-related concerns or further assistance needed outside of benefit questions should be referred to the National Church Residences Journey Guide Navigation program.

The Phone Specialist Volunteer will also make monthly follow-up calls to assist with accuracy in monthly reporting to the National Council on Aging.

Telephonic interaction preferred, but potential in-person interaction with clients are possible. Adhere to all confidential policy and protocols with National Church Residences.

Required Skills:

In order to be an effective Phone Specialist Volunteer, individuals in this position should be able to make outgoing calls pleasantly and maintain good customer, skills, follow a basic script and perform administrative tasks including but not limited to, keyboarding, and documenting information. Additionally, volunteers should be able to speak clearly and hear well on the phone.