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Client Service Advisor

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  • 2 people are interested

The Client Service Advisor is the most critical point of contact for veterans and their families when teaching out for assistance. The Client Service Advisor will perform a variety of tasks depending on the needs of clients requesting assistance from Operation Decisive Victory (ODV). This will include answering phone calls, conducting initial screening of clients, collecting supporting documents, building case files and maintaining communication with the client throughout the case management cycle. This position serves as the voice of ODV when dealing directly with veterans, first responders and their families.

More opportunities with OPERATION DECISIVE VICTORY

No additional volunteer opportunities at this time.



10926 David Taylor Drive, Suite 120, Charlotte, NC 28262, US

Mission Statement

ADVOCATE for a veteran’s right to comfort, healing and growth without prejudice. ​EDUCATE governing officials and local leaders to ensure they are equipped to provide adequate support for our growing veteran communities. ​EMPOWER families to conquer their personal struggles and improve their quality of life.


ODV is a 501(c)(3) organization staffed completely with volunteers who share a common passion for helping veterans, first responders and their families in a time of need. We understand that there may be restrictions or delays in services that already exist, so our goal is to bridge that gap. We aim to bring all veteran organizations together and work in partnership to serve the veteran community.

Advocacy & Human Rights
Crisis Support


We'll work with your schedule.


This is a Virtual Opportunity, with no fixed address.


  • Advocacy
  • Customer Service
  • Community Outreach
  • Critical Thinking
  • Multi-Tasking
  • People Skills




  • Must be at least 18
  • Two hours per day. Volunteer hours may include some weekends and non-traditional hours as events dictate. Bi-weekly status meetings Monthly training meetings • Check Teams once a day
  • Excellent communication skills, both verbal and written Ability to accept the changing needs of organizational programs Must be dependable and punctual Be courteous and personable when dealing with clients Basic understanding of Microsoft Office

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