The Client Service Advisor is the most critical point of contact for veterans and their families when teaching out for assistance. The Client Service Advisor will perform a variety of tasks depending on the needs of clients requesting assistance from Operation Decisive Victory (ODV). This will include answering phone calls, conducting initial screening of clients, collecting supporting documents, building case files and maintaining communication with the client throughout the case management cycle. This position serves as the voice of ODV when dealing directly with veterans, first responders and their families.
No additional volunteer opportunities at this time.
About OPERATION DECISIVE VICTORY
10926 David Taylor Drive, Suite 120, Charlotte, NC 28262, US
ADVOCATE for a veteran’s right to comfort, healing and growth without prejudice. EDUCATE governing officials and local leaders to ensure they are equipped to provide adequate support for our growing veteran communities. EMPOWER families to conquer their personal struggles and improve their quality of life.
ODV is a 501(c)(3) organization staffed completely with volunteers who share a common passion for helping veterans, first responders and their families in a time of need. We understand that there may be restrictions or delays in services that already exist, so our goal is to bridge that gap. We aim to bring all veteran organizations together and work in partnership to serve the veteran community.
Advocacy & Human Rights
We'll work with your schedule.
This is a Virtual Opportunity, with no fixed address.
September 24, 2020
Must be at least 18
Two hours per day. Volunteer hours may include some weekends and non-traditional hours as events dictate.
Bi-weekly status meetings
Monthly training meetings
• Check Teams once a day
Excellent communication skills, both verbal and written
Ability to accept the changing needs of organizational programs
Must be dependable and punctual
Be courteous and personable when dealing with clients
Basic understanding of Microsoft Office