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32 people are interested
Long Term Care Ombudsman
ORGANIZATION: AgeSpan (formerly Elder Services of the Merrimack Valley
Please visit the new page to apply.
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32 people are interested
Position Overview: To enhance the quality of life of nursing and rest home residents by advocating for the residents of assigned facility. Serving as a link between residents, families, staff, and others to resolve resident complaints and concerns.
Essential Functions: ( Core duties or tasks that are fundamental and not marginal to the performance of the volunteer position)
1. To Advocate for the residents in the assigned facilities.
2. To assess, resolve and provide information and referral for concerns of residents, families and the community that are received during a facility visit.
3. To complete visits to the assigned facilities on a weekly basis, unless otherwise authorized by the Program Director.
4. In the event of not being able to visit an assigned facility due to a state-of-emergency, connect with residents and the designated facility staff contact by alternative communications; phone, Microsoft teams, Zoom, Skype, etc.
5. Maintain open communication during visits with assigned facility contact person to resolve concerns of residents brought forward during visits.
6. Complete visit, case, and consultation reporting requirements within 48 hours of completion of a visit, contacting the Director with any questions or concerns.
7. Identify and report issues that may affect the health, safety, welfare, and resident rights and or any serious concern, including reports or observations of abuse, neglect, or mistreatment immediately to the Program Director.
8. Maintain confidential information regarding the residents, their concerns only to be shared within the Ombudsman Program and with consent of the resident to all others.
9. Notify the Program Director immediately of any conflicts of interest that may arise during time as serving as a volunteer.
Requirements/Skills:
1. Complete a volunteer application process.
a. Complete interview with Volunteer Programs Staff & Program Director.
b. Complete and pass a CORI.
c. Complete General Agency Volunteer Orientation.
2. Complete at least one shadow visit with Program Director prior to attending certification training.
3. Successfully complete a certification training presented by the Massachusetts Office of the State Long Term Care Ombudsman.
4. Attend scheduled monthly LTCOP Staff meetings, if unable to complete must schedule an individual meeting with the Program Director and or their designee.
5. Complete re-certification training every two years, regardless of when first certified.
6. Complete 24 hours of continuing education per year.
7. Participate in Field Supervision with the Program Director or their Designee as required.
8. Begin field training within two weeks of completing the classroom training, which includes joint visits with the Program Director or their Designee. Must be completed within 60 days of the final class.
9. Have reliable transportation or access to it.
10. Understanding of basic computer/technology skills, including, but not limited to; web-browser, outlook, Microsoft word, Microsoft Teams, Zoom, Skype, etc.
11. Have and be able to maintain excellent communication skills.
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About AgeSpan (formerly Elder Services of the Merrimack Valley
Location:
280 Merrimack St., Suite 400, Lawrence, MA 01843, US
Mission Statement
The mission of AgeSpan is to ensure that a choice of programs and services is available and accessible to meet the diverse needs and changing lifestyles of older adults. We believe that home based care, community support services and assisted living programs maintain the dignity of human life by promoting and encouraging the maximum independence of the people they are designed to serve.
Description
AgeSpan, formerly Elder Services of the Merrimack Valley, Inc. is a private, non-profit corporation established in 1974 by a group of citizens throughout the Merrimack Valley who were committed to developing programs and services for elders. The Agency is governed by a policymaking Board that oversees the management of the Agency. Members are a blend of representatives from Councils on Aging and At Large members from communities in our area with 51% of members over the age of 60.
AgeSpan has become a leader in creating services, programs and opportunities for older adults. As an Aging Services Access Point (ASAP), the Agency receives state funding to provide services designed to maintain an elder's independence at home and in the community. AgeSpan is also the designated Area Agency on Aging (AAA), receiving federal funding to fund community services and provide information and referral to elders, families and the community. The Agency also receives funding from a variety of grants, foundations and fund raising efforts and matching funds from local communities.
CAUSE AREAS
WHEN
WHERE
280 Merrimack St., Suite 400Lawrence, MA 01843
DATE POSTED
April 15, 2025
SKILLS
- Customer Service
- Data Entry
GOOD FOR
N/A
REQUIREMENTS
- Driver's License Needed
- Background Check
- Must be at least 18
- Orientation or Training
- 1-5 hours a week