Health Navigator Volunteer (Spanish/English Bilingual)

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Operation Access

  • 8 people are interested

BACKGROUND:

Operation Access (OA) is a non-profit organization that for the past 26 years has enabled medical providers to donate over 22,000 vital outpatient surgical and specialty procedures to Bay Area residents in need. OA envisions health care equity for people facing barriers to care. OA serves patients in nine Bay Area counties (Alameda, Contra Costa, Marin, Napa, Santa Clara, San Francisco, San Mateo, Solano and Sonoma) through its San Francisco office.

POSITION OVERVIEW:

The primary focus of this position is to help vulnerable patients obtain access to specialty care. This includes eligibility screening of patients, patient care coordination, and if interested, attending surgery sessions or eye clinics to interpret or assist with logistics.

Volunteers attend shifts at our San Francisco office during regular business hours Monday through Friday. Candidates must commit to at least one 4 hour shift per week at our San Francisco office, and must serve for at least 4 months.

AREAS OF RESPONSIBILITY:

  • Provide phone eligibility screenings of patients referred to OA from area community clinics (Spanish required).
  • Assist in entering incoming referrals into the patient database.
  • Assist in production & mailing of appointment letters to patients.
  • Assist in making reminder calls to patients to assist in navigation and ensure compliance (Spanish required).
  • Assist in other areas of patient care coordination, if interested.
  • Assist in answering main phone line and distributing faxes.
  • Assist in entering of patient surveys to evaluate satisfaction with OA.
  • Provide logistical support at Saturday surgery sessions, if interested (Spanish required).

QUALIFICATIONS AND EXPERIENCE:

  • Fluency in Spanish preferred.
  • Adept at MS Office software (Word, Excel, Access and PowerPoint.)
  • Excellent written and oral communication skills.
  • Capacity to effectively handle multiple high-pressure tasks.
  • Ability to travel locally and to work some evenings and weekends as needed.
  • Knowledge of healthcare systems and medical terms a plus.
  • Attention to detail, ability to work independently, and skilled at problem solving.

More opportunities with Operation Access

No additional volunteer opportunities at this time.

About Operation Access

Location:

1119 Market St, Ste 400, San Francisco, CA 94103, US

Mission Statement

Operation Access enables Bay Area health care providers to donate vital surgical and specialty care to people in need.

Description

For the past 25 years, Operation Access (OA) has enabled medical providers to donate over 18,000 vital outpatient surgical and specialty procedures to Bay Area residents in need. OA envisions health care equity for people facing barriers to care. OA serves patients in nine Bay Area counties (Alameda, Contra Costa, Marin, Napa, Santa Clara, San Francisco, San Mateo, Solano and Sonoma) through its San Francisco office.

Advocacy & Human Rights
Health & Medicine
Immigrants & Refugees

WHEN

We'll work with your schedule.

WHERE

1119 Market St Ste 400San Francisco, CA 94103

(37.774,-122.410)
 

SKILLS

  • Cross-cultural Communication
  • Spanish
  • People Skills
  • Problem Solving

GOOD FOR

N/A

REQUIREMENTS

  • Candidates are required to commit to at least one 4 hour shift per week at our San Francisco office, and must serve for at least 4 months.

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