Remote Health Navigator (Spanish/English Bilingual)

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BACKGROUND:

Operation Access (OA) is a non-profit organization that for the past 27 years has enabled medical providers to donate over 22,000 vital outpatient surgical and specialty procedures to local people in need. OA currently works with a large network of partners to serve patients in nine Bay Area counties, and is expanding over several years to serve 15 more counties in rural areas of northern California.

POSITION OVERVIEW:

The primary focus of this position is to help vulnerable patients obtain access to specialty care. This includes processing e-faxed referrals, eligibility screening of patients, and patient care coordination.

Volunteers use a web-based remote access system to complete shifts during regular business hours Monday through Friday. Candidates must have reliable internet access and a cell phone, must commit to at least one 4-hour shift per week, and must serve for at least 4 months.

AREAS OF RESPONSIBILITY:

• Provide phone eligibility screenings of patients referred to OA from area community clinics (Spanish required).
• Assist in entering incoming referrals into the patient database.
• Assist in patient navigation and education, including making reminder calls to patients and producing text messages through our web-based platform (Spanish required).
• Assist in other areas of patient care coordination, if interested.
• Assist in post-procedure patient interviews to evaluate long-term health outcomes.

QUALIFICATIONS AND EXPERIENCE:

• Fluency in Spanish preferred.
• Attention to detail, ability to work independently, and skilled at problem solving.
• Excellent written and oral communication skills.
• Knowledge of healthcare systems and medical terms a plus.