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1 person is interested
Guest Experience Internship
ORGANIZATION: Virginia Living Museum
Please visit the new page to apply.
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1 person is interested
Department: Guest Experience
Name of Internship: Guest Experience Intern
Summary of Internship: The main goal of the internship is to expose college students to what it takes to run the front end of an educational attraction and how to attract new guests and members in order to raise revenue. The Guest Experience Intern will be primarily assisting the Front Desk and Store Managers. Duties include running reports from Altru and Counterpoint, entering data into spreadsheets, assisting with scheduling and training of staff, developing recognition/ incentives for staff, answering phones and assisting with guest questions, light housekeeping. There may be an opportunity for the intern to assist with the membership manager or reservations supervisor, if warranted and desired by the intern. This is an unpaid internship.
Length of Internship: One semester. If intern’s performance is satisfactory after 1st semester, they can be invited back for the next semester. (New interns will not begin in summer).
Number of hours required weekly: 9-12 and will be arranged for a set schedule, ideally 3-4 hours a day over 3-4 days a week. Some weekends and events required.
Qualifications for this Internship: College student majoring in: Business Administration, Communications, Public Relations (other majors could be considered). MUST be outgoing, upbeat, friendly and comfortable talking with guests. Professional demeanor. Prior office experience preferred. Must be familiar with Gmail and Google Docs, Excel and Microsoft Office. Interns do not handle money or money transactions.
Experience gained from this internship will entail but is not limited to:
- Management experience
- Experience running the front end of a cultural educational attraction
- Budgeting and Reporting
- Building guest relations through exceptional customer service
- Merchandising (store)
- Potentially Membership
- Inventory (store)
- There is the possibility of representing the museum at vendor off-site events to increase admission.
Duties the intern will perform in the internship are as follows:
- Data Entry
- Providing exceptional guest experience
- Creating visually appealing merchandise displays (store)
- Maintaining and tracking inventory (store)
- Advertising memberships/attracting new members
- Developing staff incentives/recognition
- Will be Touch Tank and Trail Trained
- May need to assist staff with opening and closing procedures.
Projects: A long term goal for the Front Desk is to have How To and SOP documents typed and printed for all duties the staff perform. The intern would be instrumental in developing and completing these documents. The intern would also create a staff incentive and staff recognition program. This program would focus on increasing sales/revenue by establishing goals for staff with rewards for top sellers each month. Expectations are that the intern has exceptional attention to detail, is a self-starter, professional and punctual. We also expect the intern to assist with two or three off-site vendor events.
Confidentiality - All interns will sign a confidentiality waiver to protect client and/or financial information.
Evaluation and feedback: The student will be given goals during their first week. Training will be done by managers and lead front desk assistants. After 2 months, the manager will check in with the intern and answer any questions or assist with issues. At the end of each semester the manager will conduct a formal evaluation. The intern will be asked to provide feedback to the department as well, to ensure quality learning experience and to improve the internship for the
future.
Application Instructions: Submit cover letter, resume, and volunteer application to the Volunteer Services Office. Be sure to specify "Guest Experience Internship" on the application. Applications can be found at www.theVLM.org and follow links to the volunteer pages. Rolling Deadlines yearly: Jan 15; Aug 15.
More opportunities with Virginia Living Museum
No additional volunteer opportunities at this time.
About Virginia Living Museum
Location:
524 J. Clyde Morris Blvd, Newport News, VA 23601, US
Mission Statement
"Connecting People to Nature through Educational Experiences that Promote Conservation."
Description
Volunteers at the Virginia Living Museum enhance the experience of our guests, are an integral part of the staff, and enrich the lives of our animals. Volunteers keep the museum thriving, functioning and continuously growing. They give their time and talents to ensure the success of this non-profit organization and support our mission to protect what’s precious.
Volunteers at the Virginia Living Museum work with staff members to promote conservation by teaching the beauty and uniqueness of Virginia’s many habitats. They can be found helping in the public parts of the museum or behind the scenes working to maintain the high level of quality care we provide for our animals. No matter what the service, volunteers are an asset to the Virginia Living Museum. In fact, volunteers outnumber paid staff five to one.
There are a wide variety of positions available to volunteers allowing people to find a location at the museum in which they would truly enjoy volunteering. Whether you enjoy working with the public, prefer engaging with plant and animal life, or are seeking to acquire skills in communication or husbandry, the Virginia Living Museum has it all! We are seeking enthusiastic and dependable people, regardless of background and experience. If this sounds like you, please consider volunteering at the Virginia Living Museum and become a part of our organization.
CAUSE AREAS
WHEN
WHERE
524 J. Clyde Morris BlvdNewport News, VA 23601
DATE POSTED
January 12, 2020
SKILLS
- Public Relations
- Administrative Support
- Transactions
GOOD FOR
N/A
REQUIREMENTS
- Background Check
- Must be at least 18
- Orientation or Training
- Number of hours required weekly: 9-12 and will be arranged for a set schedule, ideally 3-4 hours a day over 3-4 days a week. Some weekends and events required.