International Affairs Caseworker

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Responsibilities

• Conduct interviews with clients to gather the details to initiate a search for their loved ones.
• Search for missing relatives in your community through: reviewing and analyzing case details in the case management database, conducting home visits, speaking with community members, and contacting organizations serving refugees and migrants.

• Deliver Red Cross Family News Messages to clients from their relatives, as well as collect replies.
• Keep clients informed of the progress made on their cases.
• Deliver news to clients on the results of their search.
• Enter new case information and case updates into case management database accurately and thoroughly.
• Provide competent, high quality, and efficient casework services to clients while displaying empathy and adhering to the Fundamental Principals of the Red Cross as well as the program standards and guidance set forth by National Headquarters.
• Identify successful stories to promote our Casework services

• Must be based in Orange County, CA
• Desire to support the American Red Cross humanitarian mission through reconnecting separated
• families.
• Ability to work independently with diverse populations in a culturally competent manner, and to
• embody the Red Cross Fundamental Principals including Impartiality and Neutrality.
• Demonstrated proficiency with Microsoft Office products, experience working in databases; coupled
• with excellent research skills and comfort using technology.
• Have strong written and verbal communication skills.
• Excellent attention to detail.
• Experience working with, diverse communities including migrants and refugees.