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VIRTUAL United Way 211 Community Information & Referral Specialist

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ORGANIZATION: United Way of Dane County

  • 3 people are interested
United Way of Dane County

Would you like to assist people in finding ways to get help when they are going through a difficult situation? As an Information and Referral Specialist, you will be working directly with people on the phone to help them through difficult situations and connect them to resources in their community.

Hundreds of people call 211 everyday looking for information and referrals on food, shelter, financial and legal, parenting and childcare, elder care, alcohol and drug abuse, mental health, health care, disabilities, the donation of items and goods, and more. Our volunteers answer these calls and provide them with appropriate community resources that will assist them.

In order to be best equipped to help callers, all of our volunteers are required to go through a multi-step training process before they can become Community Information and Referral Specialists.

This position will allow you to improve your customer service skills, learn about resources and needs in the community, and make a direct impact on people’s lives during difficult times.

You must be at least 18 years of age and able to work remotely with own laptop/desktop with reliable Internet connection. You must have excellent computer skills. Volunteers work one 4-hour shift per week between 8:00 AM and 5:00 PM Monday-Friday. New volunteers are required to commit to volunteering for at least 12 months.

Check out our website to learn more about what United Way 211 does: https://www.unitedwaydanecounty.org/get-help/2-1-1/

If you are interested in the position or would like more details, contact Ági Rédei, Call Center Manager at agi.redei@uwdc.org

More opportunities with United Way of Dane County

No additional volunteer opportunities at this time.

About United Way of Dane County


2059 Atwood Ave, Madison, WI 53704, US

Mission Statement

To unite and focus the community to create measurable results in improving people's lives and strengthening our community.


When you give of yourself, you have the ability to make a dramatic impact on the life of another. Whether it's tutoring a young child, performing home chores for an elderly person or providing case management to a family at risk of homelessness, you can literally change people's lives for the better by volunteering.

The United Way Volunteer Center will match you with volunteer opportunities that fit your interests, skills, availability and location. They are happy to help you over the phone, in person in an interview, or you can look at opportunities by going to a collaborative website, volunteeryourtime.org.


Homeless & Housing
Community, Homeless & Housing, Hunger


We'll work with your schedule.


East sideMadison, WI 53704



  • Basic Computer Skills
  • People Skills


  • People 55+


  • Must be at least 18
  • Orientation or Training
  • Volunteers serve one 4-hour shift per week, weekdays between 8:00 a.m. and 5:00 p.m., and are asked to commit to a minimum of one year of service.
  • Laptop, desktop, WIFI

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