Concierge Volunteer

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Objectives:

• Promote customer service and "family-centered care."
• Provide support and meet specific needs of our patients and their families.
• Assist in the operations of the reception desk.
• Provide hospital-wide support.

Duties & Responsibilities:

• Greet, direct, and provide information for visitors.
• Provide curbside assistance to families.
• Organize, clean, and stock visitors' lounge.
• Provide random acts of kindness.
• Provide hospital-wise support.
• Perform support tasks as needed and be a resource for volunteers.
• Maintain the strictest confidentiality of all protected health information of patients, as well as confidential business information exposed to in the administrative areas.
• Protect patients and staff by adherence to infection control policies as well as encouraging visitors to perform proper hand hygiene.
• All other duties assigned by the Volunteer/Customer Services Manager or Customer Service Associate.

Time Commitment:

• Minimum of one consistent weekly shift of two hours.

Qualifications:

• 16 years old
• Possess the ability to relate to children and families in the hospital setting.
• Ability to assume differing roles as needed to provide service to patients, families, and visitors.
• Feel comfortable asking questions, approaching patients and families independently, and operating with minimal or little supervision at times.
• Have an acute sense of awareness for surroundings and patients.
• Be energetic, flexible, patient, take initiative, and have a willingness to do what is needed.
• Abide by all volunteer, patient interaction, confidentiality, HIPAA, health, safety, corporate compliance, and emergency procedures and policies as required.

Physical demands include stooping, kneeling, crouching, reaching, grasping, pulling, pushing, standing, carrying, and lifting of light loads (up to 35 lb.)