Fight Hunger! Register Clients in Mountain View - 2nd & 4th Tuesdays, 8 to 10:30 AM

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Second Harvest of Silicon Valley

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Everyone should have access to healthy food. Second Harvest provides nutritious groceries and fresh produce at distribution sites throughout Santa Clara and San Mateo counties. These sites are volunteer-run and rely on committed, dedicated volunteers who can support the effort on an ongoing basis. We invite you to lead our community in ensuring that anyone who needs a healthy meal can get one.

A volunteer Registration & Check-In Guide is needed for Second Harvest’s Brown Bag Program at Mountain View Senior Center. The Registration & Check-In Guide will manage the client registration and check-in process with the help of other dedicated volunteers and the support of Second Harvest staff.


The Registration & Check-In Guide is responsible for:

  • Greeting all clients and providing excellent service
  • Maintaining accurate client and volunteer records
  • Ensuring all required signage is displayed
  • Documenting and responding to site or client issues and escalating as appropriate
  • Developing and maintaining relationships with Second Harvest staff, Site Leader and other volunteers at host site, and the clients we serve
  • Creating an efficient yet warm and inclusive environment for volunteers and clients
  • Working with people of all different backgrounds and nationalities while exhibiting compassion, humility and sensitivity
  • Maintaining strict confidentiality of all client and volunteer information
  • Following the registration process for new clients and check-in process for returning clients
  • Explaining the shopping process and feedback process to all clients

This volunteer opportunity might be for you if:

  • You are at least 18 years old
  • You can make a 6 month commitment
  • You have the ability to perform with a high standard of customer service, professional conduct and responsibility
  • You are friendly, patient and eager to work with clients and volunteers of diverse backgrounds
  • You are organized and detail-oriented
  • You have the ability to maintain confidentiality
  • You have the ability to execute on a plan
  • You enjoy working in a fast pace environment with many moving parts
  • You have experience responding to issues quickly
  • You have experience working with volunteers
  • You are able lift 50 pounds
  • Are comfortable using email and/or a smartphone

Helpful background skills:

  • Experience working for a non-profit or representing another organization as a volunteer
  • Experience working with low-income families and individuals
  • Bilingual in English/Spanish, English/Vietnamese, or English/Chinese

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About Second Harvest of Silicon Valley

Location:

4001 North First Street, San Jose, CA 95134, US

Mission Statement

Lead our community to ensure that anyone who needs a healthy meal can get one.

Description

Second Harvest of Silicon Valley is a private non-profit organization that collects and distributes more than 66 million pounds of food each year. We currently serve an average of 250,000 individuals each month; 60% are low income families and 20% are seniors. By building collaborative networks, we efficiently distribute food by leveraging donations of money, food and human resources. But we cannot do it alone. We rely upon the energy and commitment of the local community to fight hunger.

WHEN

We'll work with your schedule.

WHERE

Mountain View Senior Center266 Escuela AvenueMountain View, CA 94040

(37.39889,-122.09416)
 

SKILLS

  • Administrative Support
  • Customer Service
  • Program Management
  • Food Delivery / Distribution
  • CSR / Volunteer Coordination
  • People Skills

GOOD FOR

  • People 55+

REQUIREMENTS

  • Must be at least 18
  • 6 month commitment; 5-6 hours/month
  • 2nd & 4th Tuesday every month, 8-10:30 AM

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