Charlestown Navy Yard Visitor Services Volunteer

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The volunteer serves as a front line representative and the first or only contact the public has with the park. Responsibilities include providing current, accurate information to visitors concerning the park area and surrounding areas of interest; explaining visitor activities and recreational opportunities, including accessible features and services, NPS interpretive services; answers basic questions about available services and activities; distributes maps, brochures, and other printed material; informs visitors of potential safety hazards; and provides directions and routes of travel through the park; assisting with Shop sales; and performing minor maintenance duties to ensure clean, safe, and pleasurable visitation experiences for the public. Training provided

Specific Requirements:

Be comfortable communicating to the public information about the park and area points of interest, available services, rules and guidelines, maps or directions, etc.

Work well with co-workers .

Share new and important information with co-workers and visitors.

Deal with a high volume of customer and visitor contacts while maintaining a professional demeanor.

Answer recurring visitor questions while maintaining a professional demeanor.

Resolve customer or visitor complaints by taking corrective action or referring the issue to a supervisor when appropriate.

Show understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others.

Deal effectively with individuals who are difficult, hostile, or distressed.

Relate well to people from varied backgrounds and different situations.

Use correct English to communicate ideas in words that are appropriate to listeners and situations and use body language appropriately.

Remain flexible to changes in operational procedures.