Charlestown Navy Yard Visitor Services Volunteer

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Boston National Historical Park

  • 4 people are interested
Visitor Center Volunteers
Volunteers in front of the park's Charlestown Navy Yard Visitor Center

The volunteer serves as a front line representative and the first or only contact the public has with the park. Responsibilities include providing current, accurate information to visitors concerning the park area and surrounding areas of interest; explaining visitor activities and recreational opportunities, including accessible features and services, NPS interpretive services; answers basic questions about available services and activities; distributes maps, brochures, and other printed material; informs visitors of potential safety hazards; and provides directions and routes of travel through the park; assisting with Shop sales; and performing minor maintenance duties to ensure clean, safe, and pleasurable visitation experiences for the public. Training provided

Specific Requirements:

Be comfortable communicating to the public information about the park and area points of interest, available services, rules and guidelines, maps or directions, etc.

Work well with co-workers .

Share new and important information with co-workers and visitors.

Deal with a high volume of customer and visitor contacts while maintaining a professional demeanor.

Answer recurring visitor questions while maintaining a professional demeanor.

Resolve customer or visitor complaints by taking corrective action or referring the issue to a supervisor when appropriate.

Show understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others.

Deal effectively with individuals who are difficult, hostile, or distressed.

Relate well to people from varied backgrounds and different situations.

Use correct English to communicate ideas in words that are appropriate to listeners and situations and use body language appropriately.

Remain flexible to changes in operational procedures.

More opportunities with Boston National Historical Park

No additional volunteer opportunities at this time.

About Boston National Historical Park


Charlestown Navy Yard, Building I, Boston, MA 02129, US

Mission Statement

Since 1916, the American people have entrusted the National Park Service with the care of their national parks. With the help of volunteers and park partners, we are proud to safeguard these more than 400 places and to share their stories with more than 275 million visitors every year. But our work doesn't stop there.

We are proud that tribes, local governments, nonprofit organizations, businesses, and individual citizens ask for our help in revitalizing their communities, preserving local history, celebrating local heritage, and creating close to home opportunities for kids and families to get outside, be active, and have fun.

Taking care of the national parks and helping Americans take care of their communities is a job we love, and we need-and welcome-your help and support.


Boston National Historical Park is a unique partnership park that encompasses eight historic sites of national significance associated with the colonial struggle for independence and American ideals of self-determination and civil freedom. The park works collaboratively with federal, municipal and private partners to preserve, protect, and interpret the Old South Meeting House, Old State House, Faneuil Hall, Paul Revere House, Old North Church, Charlestown Navy Yard (including USS Constitution and USS Cassin Young), Bunker Hill Monument and Dorchester Heights. The park also operates two visitor centers and the Bunker Hill Museum. For additional information, please visit

Arts & Culture
Education & Literacy


We'll work with your schedule.


Charlestown Navy YardBuilding IBoston, MA 02129



  • Customer Service
  • Cross-cultural Communication
  • Multi-Tasking
  • Organization
  • People Skills
  • Public Speaking




  • Must be at least 16
  • Must be able to commit to 10 shifts throughout the year.

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