Receptionist Part Time - Several Shifts

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Mission: NAMI Southwest Washington

NAMI, the National Alliance on Mental Illness, of Southwest Washington (NAMI SW WA) is dedicated to helping all people affected by mental illness through education, support, awareness, and advocacy.

Our service area is Clark, Cowlitz, Skamania, and Wahkiakum counties in Washington State with an office in Vancouver. Through our mission, we provide unique mental health services that are unavailable or inaccessible elsewhere for individuals and families affected by mental health issues through education, support, and advocacy.

In Office Positions and Goals

Office Volunteers provide a productive, safe place with boundaries, strategies, structures, and process for office staff support. Goals and duties can be ever changing daily, weekly, or monthly. The goal is to complete projects, tasks, and provide phone support for office staff.

Location

The main location for NAMI Southwest Washington is located at 2500 Main Street, Vancouver, WA 98660. All Office/Reception Volunteer jobs are held at the main office.

Volunteer Benefits

As office support, you will gain access to NAMI structures, resources, and networks that will teach you valuable skills on providing resources to callers and visitors and providing statistics to NAMI National that provides information to published national statistics on mental health. You also learn how basic mental health facts, mental health disorders, de-escalating techniques, how to find resources, and more. These skills are also applicable to everyday life.

Volunteering helps counteract the effects of stress, anger, and anxiety. The social contact aspect of helping and working with others can have a profound effect on your overall psychological well-being. Your valuable lived experience can help to change the lives of other members in your community struggling with their own or their loved one’s mental health.

Responsibilities, Tasks, and Skills

It is important that all Office Support Volunteers understand that at times, you will overhear confidential information. All information in the office and within NAMI SW WA is to be kept confidential and not shared outside the office.

Tasks that may be assigned to you and skills you will learn throughout this job can include: data entry, copier-fax-scanning machine use, multi-line phone, communications, office organization and filing, de-escalating situations, social security filing, finding resources such as housing, and mailing projects.

All tasks, skills, and responsibilities will be taught by a NAMI SW WA staff member and on-line training through NAMI WA prior to independent work begins.

Requirements and Guidelines

Every Office Volunteers must follow a set of requirements and guidelines to retain an in-office position.

Requirements Include:

· Volunteers must adhere to the confidentiality agreement of participation and information provided. Violation of this agreement is taken very seriously and can lead to suspension or decertification.

· Volunteers must limit in-office volunteering to 8 hours weekly, any additional hours of volunteering over 8 hours weekly must be preapproved.

· Leaders must follow the NAMI Code of Conduct located in your Volunteer Handbook.

· Leaders must NAMI member.

Guidelines Include:

· Volunteers will remember to adjust their behavior to be supportive and dedicated to the greater good of the community and will not take offense or negative actions against the staff for having come to you with his/her concerns.

· Volunteers should be prepared and punctual at the start of shift.

· Volunteers must follow the Office/Reception guide provided.

· Volunteers must keep communication open with NAMI SW WA, and inform them of absences, concerns, or any topic they feel is warranted.

· Volunteers meet with NAMI SW WA office for monthly check-ins, personal reviews, and volunteer events.

Setting

Setting of Office/Reception is a designated desk within the office. There are several rooms you can work from depending on the daily task. This position is in-person and working alongside the NAMI SW WA staff.

Time Commitment and Schedule

Office/Reception volunteers are scheduled throughout the week. The schedule is based on the availability of the volunteer. Hours can be between 9:30 AM to 4:00 PM, Monday thru Friday.

Training and Supervision

Training in office will be provided by all staff members depending on the specific duties assigned. Each assigned duty will have training and/or instructions to follow to correctly complete task. All supervision is overseen by the NAMI SW WA Executive Assistant/Office Manager and the NAMI SW WA Staff. If you have any questions please go to the Executive Assistant/Office Manager, Deanna Lugo.

Screening Process

Background checks can occur when a volunteer reaches over 10 hours per week. Existence of a criminal record does not automatically disqualify individuals from leading NAMI programs. The NAMI SW WA Office will review each situation on a case-by-case basis and may deny or limit those volunteer opportunities based on local, state, and federal laws and statutes.