Volunteer in Washington County - Pass out snacks and juice to blood donors

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Every 2 seconds someone needs blood. With each blood donation the donors are able to save up to 3 lives. What most people do not know is that there is another way to give to our blood drives that can create such a great impact. Right now, we have a shortage of volunteers who can assist with our blood drives to keep the mission flowing. Our Blood Donor Ambassadors play a crucial role in making sure that the donor experience is a positive, engaging, and impactful experience. Without our Blood Donor Ambassadors, we would not have a successful donor experience that would keep our donors coming back. If you like helping others and want to impact the lives of others, join us!


Opportunity Detail

Purpose: Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations.

Reports To: Blood Services Greater Alleghenies: Biomedical Volunteer Scheduling Specialist I

Responsibilities:

• Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process
• Ensure blood donors have relevant information and that questions are answered appropriately
• Learn and share the Red Cross story, including the mission, vision, and values
• Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support
• Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed
• Be available and committed to the volunteer schedule
• Model excellent customer service behaviors
• Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Punctual and dependable in arriving for assignment(s)

Time Commitment: Variable; preferred commitment 1 shift/month

Qualifications:

• Child Protective Services (CPS) law clearances. If needed, FBI fingerprinting is reimbursable by the Red Cross
• Willingness to support the American Red Cross mission
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from all walks of life
• Ability to represent the American Red Cross to the community

Relationships: Work with American Red Cross Blood Region, Chapter Staff and the General Public

Length of Appointment: Continuous; On-Going

Development Opportunity:

• Gain valuable training and experience while providing an invaluable service to your community.
• Network and meet new people
• Develop customer service skills that last a lifetime

Training:

• Orientation to American Red Cross
• Donor Ambassador Training