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Caseworker - Service to the Armed Forces

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American Red Cross - Ohio

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Do you have a desire to help our nation's service men & women?

Are you looking for a chance to volunteer locally?

Do you have compassion to share?


We are currently looking for individuals to join the American Red Cross Service to the Armed Forces (SAF) Team! Hero Care Network Caseworkers are currently needed to ensure military families’ needs are met when faced with an emergency.

Key Responsibilities are:

  • Support the Red Cross mission
  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
  • Understand and apply SAF policies, procedures and protocols related to Red Cross client services
  • Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met
  • Provide other follow-up actions needed for complete and timely client service
  • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
  • Maintain professionalism and conduct as stated in Red Cross policy

Qualifications:

  • Successful American Red Cross background check
  • Complete required national training and locally developed orientation
  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze and interpret information from clients, staff, and management
  • Good computer skills to include use of internet search tools, intranet and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  • Ability to work with or without supervision
  • Effective verbal and written communication skills
  • Good customer service skills
  • Ability to work well with others
  • Willingness to gain knowledge of community resources
  • Able to work with culturally diverse populations

Training is provided at no cost. Hero Care Network Caseworkers are asked to give a minimum 7 hours of service per week. The amount of time this position takes can vary based on current needs of military members and their families.

If interested you can apply by visiting, www.redcross.org/volunteer, scrolling down the page and clicking on the blue "Apply Now" words. Just follow the directions from there to complete the application and background check.

If you have additional questions please feel free to contact, Becky Dungee, Volunteer Recruitment Specialist at rebecca.dungee@redcross.org.

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About American Red Cross - Ohio

Location:

995 E. Broad Street, Columbus, OH 43205, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

We're in local communities every day, helping people prepare for, respond to and recover from emergencies. When emergencies strike, people need help. A fire leaves a family homeless. A heart attack threatens a life. A tornado flattens homes, schools and businesses. A military family needs to be connected. A young child needs a blood transfusion. They need the Red Cross.

How do we empower so many of our neighbors to respond to emergencies? By mobilizing the power of volunteers and the generosity of donors. We can't turn heartbreak into hope without your help!

Community
Veterans & Military Families

WHEN

We'll work with your schedule.

WHERE

995 E Broad StColumbus, OH 43205

(39.96479,-82.97397)
 

SKILLS

  • Basic Computer Skills
  • Microsoft Office Suite
  • Organization
  • People Skills
  • Relationship Building
  • Verbal / Written Communication

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Minimum 7 hours of service per week - the amount of time this position takes can vary based on current needs of military members and their families
  • Social work knowledge/experience and knowledge of the military a plus - but not required

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