Sheltering Service Associate Trainee -Virginia

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The role of Sheltering Service Associate is to serve as a member of a temporary work unit on a disaster relief operation to successfully complete their assigned areas of responsibility on a disaster relief operation. They ensure safe sheltering at a single shelter throughout the cycle of the disaster.

Key Responsibilities:

  • Serve as a shelter worker on a disaster relief operation. Roles may include working in reception, registration, feeding, dormitory, information, or other areas within a shelter.
  • Meeting disaster-caused sheltering needs of individuals, families, and communities.
  • Providing services with kindness and compassion that are accessible and equitable to all clients.
  • Maintaining clear communication and collaboration with supervisor and peers.
  • Ensuring accuracy in all assigned tasks.
  • Providing accurate reporting of sheltering activity as assigned.
  • Ability to function in a dynamic and stressful environment with little or no supervision, adapting to change, negotiating compromise, and tolerating ambiguity.
  • Ability to apply basic food safety in all feeding areas.
  • Ability to organize, plan, and allocate resource while using materials and space effectively.
  • Ability to participate and contribute in regular meetings.
  • Good organizational skills, responsible and punctual.
  • Active listening skills and ability to work well with others.
  • Ability to implement Standards and Procedures and follow associated job tools including reporting requirements.
  • Ability to interact with community members in a clear, compassionate manner, respectful of diversity and unique needs.
  • Ability to involve appropriate others in managing problems and conflict.
  • Ability to acquire, evaluate, and report information accurately.
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
  • Ability to lift / carry 20 lbs. multiple times/shift.
  • Ability to stand and or sit for two-hour periods.
  • Ability to bend or stoop multiple times.
  • Ability to work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
  • Ability to step up/down 18 inches and climb two or more flights of stairs.
  • Ability to speak clearly on phone and in person.
  • Ability to drive in day time and at night.
Free Training:
  • Disaster Cycle Services: An Overview
  • Everyone is Welcome
  • Shelter Fundamentals
  • Deployment Fundamentals
  • Basic Food Safety (Recommended)
  • Psychological First Aid (Recommended)
  • National Shelter System Fundamentals (Recommended)
Length of Appointment:
To remain an active Disaster Cycle Services Workforce Member, one hour of logged volunteer service is requested, monthly. Training (virtual or classroom), meetings, response and participation in activities in other lines of service qualify

Development Opportunities:
Become proficient as a Shelter Service Associate. Once proficient, career development to supervisory/management positions and specialization in Sheltering and ability to go to disaster beyond the region.

15 More opportunities with AMERICAN RED CROSS

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420 E Cary Street, Richmond, VA 23219, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.‚Äč


The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...

...all people affected by disaster across the country and around the world receive care, shelter and hope;

...our communities are ready and prepared for disasters;

...everyone in our country has access to safe, lifesaving blood and blood products;

...all members of our armed services and their families find support and comfort whenever needed; and an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.


We'll work with your schedule.


RichmondRichmond, VA 23219



  • Customer Service
  • People Skills


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Regional deployment and response will vary in length of assignment by Disaster Relief Operation. Shifts typically span ten - twelve hours. National deployment typically requires a two week commitment.

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