On Call Reception Volunteer at Domestic Violence Organization

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Job Title: Reception Volunteer

Reports To: Operations Manager

Department: Administrative

Operates multi-line telephone system to answer incoming calls and directs callers, visitors and mail to appropriate personnel. Provides excellent customer service to clients, donors, volunteers, and staff.

AVAILABLE SHIFTS

On-call volunteers cover shifts for the Receptionist when regular staff is out, either in a pre-planned manner for leave, or in an immediate manner for illness or emergencies. Staff would aim to provide 24 hours of notice; however, it is not a guarantee. Volunteers are not required to say yes to provide shift coverage, but are encouraged to assist where they can.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or division.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about the YWCA Pierce County and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors cameras and maintains the security of reception entrance.
• Monitors visitor and contractor access and issues passes and/or executes confidentiality agreements when required.
• Maintains lobby and reception area in a clean and orderly condition, coordinating with other staff as appropriate to pick up deliveries and donations.

This is a general description of the responsibilities of the position; other duties may be assigned.

OTHER KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work effectively with diverse people
• Ability to manage multiple tasks with multiple distractions
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Strong attention to detail
• Ability to speak effectively with diverse people
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Commitment to YWCA vision, mission and values

EDUCATION and/or EXPERIENCE

No prior experience necessary. Training will be provided.

COMMITMENT

This position requires a 3 month commitment of volunteering. Shifts are typically half an hour to two hours long.

OTHER QUALIFICATIONS

• Acceptable Washington State Patrol Criminal History Record
• Must complete DV101 training within first 6 months of volunteering

TO APPLY: Please submit an online volunteer application form expressing your interest: https://www.ywcapiercecounty.org/volunteers