Patient Greeter - City of Hope Antelope Valley

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City of Hope National MedicalCenter

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City of Hope Community Practice Site Greeter & Patient Experience Volunteer

Reports to: Area Coordinator/Supervisor/Manager and Volunteer Services Director/Coordinator

Position Goals: Volunteer will assist staff in providing essential customer service to patients and caregivers. Volunteer will provide clerical support as well as assist patients and visitors in navigating the City of Hope campus/site.

Basic Skills/Training:
-Attend general volunteer orientation and receive departmental training
-Age specific/diversity competencies
-Excellent customer service skills/wayfinding
-Excellent understanding of volunteer and medical center/site policies and procedures
-Knowledge of the facility/campus
-Wheelchair competency
-Annual health screening
-Annual updates of policies and procedures
-Ability to prioritize tasks
-Excellent understanding of HIPAA/Confidentiality/Corporate Compliance
-Infectious Disease Control and transmission overview

Duties and Responsibilities:
-Greet patients and visitors
-Escort patients and visitors to various departments of medical center/site
-Assist with computer information, if needed
-Restock resource materials located throughout the medical center/site
-Provide clerical assistance, as needed
-Answer telephone, take messages and relay information
-Keep center clean and organized
-Assist with educational events, support groups and special projects, as needed

Physical Demands:
-Ability to walk long distances and stand for extended periods of time
-Ability to push wheelchair
-Ability to lift at least 25 pounds

2 Shifts

  • 08:00 AM to 12:00 PM
  • 01:00 PM to 05:00 PM
  • NONE OF THESE TIMES WORK FOR ME, BUT I CAN STILL HELP
More Shifts

More opportunities with City of Hope National MedicalCenter

No additional volunteer opportunities at this time.

About City of Hope National MedicalCenter

Location:

1500 E. Duarte Rd., Duarte, CA 91010, US

Mission Statement

City of Hope, an innovative biomedical research, treatment and educational institution, is dedicated to the prevention and cure of cancer and other life-threatening diseases, guided by a compassionate, patient-centered philosophy and supported by a national foundation of humanitarian philanthropy.

Description

City of Hope volunteers are extraordinary individuals with unique backgrounds and skills who have a desire to serve by helping others and who go the extra mile to ensure City of Hope's mission of eliminating cancer and diabetes through exquisite care, innovative research and vital education becomes a reality. Do you share that drive? Become a volunteer at City of Hope.

WHEN

We'll work with your schedule.
This opportunity has 2 shifts

WHERE

44151 15th St. WestLancaster, CA 93534

(34.68557,-118.15844)
 

SKILLS

  • Mental Health
  • Administrative Support
  • Customer Service
  • Healthcare
  • People Skills
  • Public Speaking

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • one four-hour shift per week with a one-year commitment.
  • Immunization records, two-step TB test, Flu vaccination required.

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