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Blood Donor Ambassador - Vanango County

Purpose: Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations.

Reports To: Blood Services: New York-Penn Volunteer Services Coordinator

Responsibilities:

• Welcome and greet donors, escort as necessary and assists with initial intake and hand offs through the donation process
• Ensure blood donor have relevant information and that questions are answered appropriately
• Learn and share the Red Cross story, including the mission, vision and values
• Create a favorable impression of the Red Cross, and the blood donation process, that will encourage
• continued support
• Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed
• Be available and committed to the volunteer schedule
• Model excellent customer service behaviors
• Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her
• contribution
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Punctual and dependable in arriving for assignments

Time Commitment: Variable: preferred commitment 1 shift/month

Qualifications:

• Willingness to support the American Red cross mission
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people form all walks of life
• Ability to represent the American Red Cross to the community

Length of Appointment: Continuous; On-Going