Receptionist

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About the opportunity

To provide well-structured customer service, always with a smile and wearing your volunteer badge to help identify who you are.

Taking and distributing phone messages, if staff member is unavailable to take call, sending message via email or if noted on paper shredding at the end of the shift.

Undertake administration duties to support staff members.

Ensuring all visitors sign in and out of the visitor's book, as part of GLC's Health & Safety policy.

Record incoming and outgoing mail, distribute incoming mail and checking the weight of outgoing.

Keeping the reception and waiting area clean.

Ensure notice boards are kept up to date.

Conform to all policies and procedures.

Undertaking training as needed.

Report any concerns to a staff member.

Borne out of the first Neighbourhood Project in Gloucester, GL Communities works with people in the urban areas of Gloucestershire to create greater levels of economic well-being, build confidence, self-belief and motivation and helps empower the communities to build better futures. Initially established to tackle local issues related to poverty, unfit housing, crime and a lack of opportunities in one area, nine other communities based on social housing estates developed similar organisations. These made huge contributions to improve the lives of residents, their health and well-being.

GL Communities represents the coming together of 3 of the most successful of these neighbourhood organisations (White City Community Project, Matson Neighbourhood Project and Podsmead Neighbourhood Project).

It now provides advice and resources for the local community, recognising the skills, experience and talents of people and providing a space where they can grow. Services include Advice and Advocacy, Education and Employability, Community Inclusion and Well-being. Residents are helped to gain skills to aid re-employment and make the right choices about their own mental health and well-being plus resident-led organisations and initiatives are encouraged through mutual support and community action.

Basic IT skills and a pleasant telephone manner.

Induction and training will be provided, expenses will be reimbursed.