Call Handlers are trained to staff the County’s only 24-hour mental health support, information, crisis and suicide prevention line. The 32-hour training involves professional development unmatched by traditional volunteer programs. Participants learn communication skills, gain knowledge of mental health topics, and receive training to be a resource specialist.
Central Coast Hotline Call Handlers make a difference in the lives of youth, seniors, and families by helping them locate resources and support services. Volunteers learn the skills required to appropriately assist and refer callers to community agencies and aid in defusing crisis situations.
Responsibilities and Duties
Upon completion of 32 hours of training classes and additional mentoring, Call Handlers are expected to make a minimum commitment of 4 hours per week for 1 year (or 8 hours per week for 6 months). Call Handlers are also expected to complete one after-hours shift per month. Volunteers answer phone calls on scheduled 4 hour shifts. They commit to attending continuing education and skills training, once per quarter, at in-service meetings.
Job Environment Volunteer time will be spent in an office setting utilizing phone, computer, and office skills. Staff supervision is provided during the first two months of service.
An application and interview are required before acceptance to the program to ensure a good fit. Please apply at www.t-mha.org/volunteer.php or contact us at 805-540-6500 or volunteer@t-mha.org
5 Shifts
12:00 AM to 08:00 AM
This shift usually covered by staff but volunteers may be asked to cover when needed.
08:00 AM to 12:00 PM
Shifts are available all days of the week in this time frame.
12:00 PM to 04:00 PM
Shifts are available all days of the week in this time frame.
04:00 PM to 08:00 PM
Shifts are available all days of the week in this time frame.
08:00 PM to 12:00 AM
One of our highest needs for availability. We appreciate our late night volunteers greatly!
NONE OF THESE TIMES WORK FOR ME, BUT I CAN STILL HELP
Transitions-Mental Health Association (TMHA) is a non-profit organization serving San Luis Obispo and North Santa Barbara Counties. We are dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services.
Description
TMHA designs, develops and operates highly effective mental health programs and services that give opportunities to at-risk youth and disabled adults and seniors. We strive to help our clients be defined by their strengths, gifts and contributions to society, not by their illnesses or difficulties. We have been part of the community since 1954.
Community
Crisis Support
Health & Medicine
WHEN
We'll work with your schedule.
This opportunity has 5 shifts
WHERE
784 High StreetSan Luis Obispo, CA93401
(35.27253,-120.65649)
DATE POSTED
May 20, 2021
SKILLS
Critical Thinking
People Skills
Relationship Building
Crisis Counseling
Verbal / Written Communication
GOOD FOR
People 55+
REQUIREMENTS
Background Check
Must be at least 18
Orientation or Training
Upon completion of 32 hours of training classes and additional mentoring, Call Handlers are expected to make a minimum commitment of 4 hours per week for 1 year (or 8 hours per week for 6 months).
The ability to handle high stress situations, data entry. Spanish bilingual a plus but not required.
