Americorps Region 8

Save to Favorites

General Statement of Duties: In support of the mission of the Office of the State Long-Term Care Ombudsman, the AmeriCorps Ombudsman Specialist will provide services to long-term care consumers and support program efforts to increase volunteer engagement.

Service Location: Columbus, Ohio with frequent travel to southeast Ohio

Direct Supervisor: Ombudsman Systems Liaison at the Ohio Office of the State Long-Term Care Ombudsman

Service Dates: 10/7/2019-9/26/2020

Service Position Type/ Required Minimum Service Hours: Full Time/ 1720 Hours

General Service Schedule: Monday-Friday, 8AM-5PM

• Engage with long-term care consumers to ensure they understand and have access to the Long-Term Care Ombudsman Program, educate them about their rights, respond to questions, and help in resolving complaints during quarterly visits to long-term care facilities and as needed visits to other settings where consumers receive services.

• Investigate and work to verify and resolve complaints made by or on behalf of long-term care consumers.

• Counsel long-term care consumers on benefits, rights and regulations and provide education on the selection of long-term care providers.

• Work with resident and family councils in nursing and assisted living facilities to assist in promoting quality care.

• Assisting the State Office staff and others in increasing the engagement of Ombudsman Associate volunteers, including but not limited to:

o Recruiting, retention and recognition activities

o Leveraging current volunteers during National Days of Service events to more broadly serve the community

• Participate in Ombudsman Professional Development, a 100+ hour, multi-day, certification training hosted by the Office of the State Long-Term Care Ombudsman primarily in Columbus, Ohio.

• Participate in ongoing training in service area, in Columbus, and other locations as required.

• Provide outreach to consumers about the long-term care ombudsman program through presentations to community groups and in written formats or online activity as needed by the Ombudsman Program Director.

• Be responsible for the timely and accurate entry of service activity in accordance with applicable Federal, State and local laws, and Ohio Department of Aging and local program policies and procedures.

• Engage in all activities under the direction of the Ombudsman Program Director.

• Comply with all AmeriCorps program guidelines by maintaining service hours, training hours, and service projects as outlined in the AmeriCorps Service Agreement.

• Interact in a positive, professional and cooperative manner with consumers, and staff; refer appropriate questions or concerns to the Ombudsman Program Director and/or AmeriCorps Program Director.

• Attend all required training courses and staff meetings and participate in AmeriCorps service projects.

• Understand and promote the Mission of the Office of the State Long-Term Care Ombudsman and promote the Office’s guiding principle of "Expect Excellence".

Minimum Qualifications:

• Bachelor’s degree or commensurate experience

• At least 18 years of age

• Ability to pass criminal background and sex offender check and drug screen

• Ability to travel to community and consumer locations within assigned service area: Statewide, with a home base of Columbus, Ohio and frequent travel to southeast Ohio

• Ability to travel statewide, with frequent travel to southeast Ohio

• Reliable transportation

• Ability to work independently and as a member of a statewide team

• Working knowledge of Microsoft office software and data entry programs

Preferred Qualifications:

• Ability to effectively communicate and build rapport with older adults and those living with mental or physical disabilities, both in person, by phone and via email

• Experience and comfort with speaking in front of a group

• Cultural awareness and sensitivity

• Perform duties with respectful communication and behavior

Member/Program Benefits

• Living Stipend up to $13,992

• Education Award up to $6,095

• Mileage and other travel reimbursement

• Paid health insurance

• Eligibility dependent access to childcare subsidy

• Substantial training and certification as a representative of the Office of the State Long-Term Care Ombudsman

• Opportunities to learn from and network with aging service experts

• Opportunities to connect with AmeriCorps members regionally and statewide

• Eligibility dependent loan forbearance while serving

Job Types: Full-time, Temporary

Salary: $13,992.00 /year

Additional Compensation:

• Other forms

Work Location:

• One location
• On the road

Benefits:

• Tuition reimbursement

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative