Help Dispatch Volunteer Disaster Responders in Your Community (Work from Home)

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To ensure we are supporting our community it is crucial that we have volunteers supporting our efforts by dispatching and coordinating our volunteer teams. This role can be performed from anywhere a volunteer has access to a computer, internet connection, and phone.

The Duty Officer is the on-call operations lead for Central and Eastern WA and ensures a timely and appropriate response to emergencies that occur with the region. The Duty Officer receives the initial request for assistance from first response agencies and individuals that have experienced a disaster; coordinates the mobilization and deployment of initial responders to the disaster scene; and provides ongoing technical assistance and deployment of additional support resources as needed.


Job Duties:

• Receive and screen calls, evaluate response needs, and deploy appropriate Red Cross responders
• Provide technical support for responders including:
  • Performing an initial assessment and verification of the disaster
  • Serving as a liaison between the Disaster Action Team (DAT) responders and other support teams
  • Providing guidance to DAT about questions related to specific assistance that may be provided to clients
• Identifying temporary lodging for disaster clients.
• Initiating a case in the Client Assistance System (CAS 2.0)
• Maintains regular communication with deployed responders
• Accurately completes incident reporting and sends out response notifications using regional systems in a timely manner.
• Contacting the Manager On Call for technical assistance and guidance for incidents that are non-routine or may trigger an extended need for service delivery (i.e. opening a congregate shelter or service center

• Strong analytical and problem solving skills.
• Strong written, listening, and verbal communication skills.
• Ability to learn and implement Red Cross service delivery policies, procedures, and services.
• Ability to work effectively as part of the team.
• Ability to adapt to change, negotiate compromise, seek clarity, be flexible, and manage ambiguity.
• Ability to manage multiple priorities and tasks simultaneously.
• Ability to work for extended periods of time under stressful conditions.
• Ability to effectively work with diverse cultures including their own and others.
• Ability to use basic computer programs (Word, Excel), email, Exchange.
• Ability to treat clients and workforce with patience and compassion.
• Detail oriented
• Values diversity
• Ability to give and take performance-related feedback
• Self-awareness about one’s knowledge and has the ability to seek assistance
• Knowledge about the designated chain of command and Incident Command System