Youth Crisis Specialist
Youth Crisis Specialist Position Description
Accountable To: Teen Link Volunteer Coordinator
Length: A minimum commitment of one year
Description: Provides emotional support and resources to youth seeking help via phone, chat, and texting. Topics range from everyday experiences of depression, bullying, loneliness up to full-scale crisis situations
- Dedicated to youth mental, physical, and emotional wellbeing
- Strong interest in psychology, counseling or social work
- Flexibility and adaptability
- Good listener and helps friends
- General sense of social inequity issues and concerns
- Is punctual in attendance
Responsibilities and Duties
- Successfully navigate chats and phone calls according to established Tee nLink protocol
- Properly document all client interactions in CareLogic database
- Escalate calls and chats to Youth Crisis Mentor when needed
- Attends three 4.5-hour shifts per month
- Communicate with Volunteer Coordinator regarding changes in commitment level, hours verification, and other related schedule items
- Attend quarterly Youth Crisis Specialist meeting
- Maintain clients confidentiality as trained
- Agree to a one-year commitment
- Be between the ages of 15-20
- Complete provided phone line training
- Commit to providing community outreach as assigned
For more information, please go to https://www.crisisconnections.org/get-involved/volunteer/phone-worker/volunteer-application/ to fill out an application now!
About Crisis Connections
2901 3rd Ave, Suite 100, Seattle, WA 98121, US
Mission: Our passion is caring and listening - empowering people to make positive life changes. We do this by connecting people with critical resources. Objective as a non-profit organization: we offer an array of support services available to everyone in King County. Our objective is to provide immediate and confidential assistance, including information and linkage to community resources, for people in emotional distress and in need of help.
24-hour Crisis Line offers immediate help for people in emotional crisis. It is one of the oldest 24-hour crisis lines in the nation and is accredited by CONTACT USA, which is an organization establishing industry standards. The Crisis Line is a unique resource for those considering suicide and for family and friends of persons with mental illness. The Crisis Line is staffed by volunteers, all of whom complete more than 60 hours of professional training before they begin to take calls. Mental health professionals supervise volunteers during each shift.
Phone workers talk with callers about their concerns, help them sort through their feelings, explore coping strategies, and make appropriate referrals for additional assistance. Service is available 24-Hours a day, 365 days a year. Internship and Service Learning opportunities are available to undergraduate students.
WA Recovery Help Line offers support and referrals to services for people needing chemical dependency, problem gambling and mental health help.
WA Warm Line offers peer support to people living with a mental illness using the principles of recovery to enhance the well-being of callers. Warm Line calls are answered by people who are living with a mental illness and who want to share their experience to empower others.
Teen Link is an anonymous, confidential and non-judgmental helpline for teens that is staffed by teens. The line is open from 6pm-10pm every night. Teen Link's motto is "teens empowering teens."