Veterans Resource Center Volunteer

Save to Favorites

Title: Veterans Resource Center Volunteer

Importance of Position: Serve as point of contact to ensure that Veterans and Veteran families of every era know how to get connected to the state and federal benefits and services they have earned through military service.

Description: Under the direction of the Community Services Senior Librarian, staff the Veterans’ Resource Center in the library to meet with Veterans and/or family members. Assist each Veteran or Veteran family member to connect to the appropriate resources (state and federal); if necessary, to assist with the completion of the My Cal Vet online form, and to provide contact information using the California Veteran’s Resource Book for the County Veterans Service Office in their area. Serve as an expert listener and initial problem solver.

Qualifications:

• Ideal candidate has an interest in helping and serving Veterans and their families.
• Familiarity with military life, Veterans’ issues, reintegration challenges, or willingness to learn.
• Basic computer and internet skills required and smart phone experience helpful.
• Patience, empathy and good listening and interpersonal skills.
• High customer service standards, professionalism, and positive attitude.
• Ability to work as part of a team.

Responsibilities:

• Complete orientation, training and gain familiarity with the Veterans’ Resource Center.
• Staff the Veterans’ Resource Center for a minimum of one 2-hour shift per week.
• Meet and assist Veterans and/or Veteran family members.
• Connect Veteran to the appropriate resources and provide contact information.
• May assist with the completion of online forms.

Location: Veterans Resource Center, Main Library.

Training Provided: Required training is provided via online training modules available at www.calibrariesforveterans.org. Additional training is offered by library supervisor and via webinars or on-ground workshops from Cal Vet or other Veterans Service Organization on as needed basis. All volunteers will receive an orientation to the Main Library. Training will be provided on a continuous basis.

Hours: Commitment to work at least one 2-hour shift per week for at least 3-6 months minimum. Hours and commitment may be flexible depending on the assignment.

Application Process: All volunteers must complete and return the required application and meet with the librarian to discuss skills and interests in an informal interview. Volunteers age 18 and over are required to pass a Live Scan/fingerprint background check available at the police department.

Volunteers work at the will of the library and may be released at any time.

Contact person: If interested, please contact the Volunteer Services Librarian by phone at (562) 570-7500 or by email at lbpl_volunteers@lbpl.org. Volunteer application forms are available at http://www.lbpl.org/info/volunteer_program/default.asp.