Become a Volunteer Long-Term Care Ombudsman

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Office of the Long-Term Care Ombudsman

  • 3 people are interested

Our Volunteer Ombudsmen tell us that they have benefited more from this opportunity in their communities than the older Pennsylvanians they serve. How is that possible?

We welcome your interest in our advocacy in nursing homes, personal-care homes and other settings. We are a growing group of staff, volunteers and resident experts (PEERs) from across the Commonwealth. Everyone on our team is committed to achieving the best quality of life and quality of care for those we serve.

Life in a nursing home can be challenging, even hard. As an advocate, you will help residents resolve their care concerns through:

  • Regular facility visits
  • Answering questions about long-term care
  • Training facility staff
  • Educating the community about nursing-home concerns

Prior to beginning training, you will go through a screening and orientation process that will ensure you have no conflicts or issues that would prevent you from being a Certified Ombudsman here in Pennsylvania. You will then begin a standardized training intended to equip you with the knowledge and skills necessary to do the work. Our training curriculum offers real-life ombudsman experiences -- under the guidance of a mentor.

For a more detailed presentation of our program, please watch our introduction video at

More opportunities with Office of the Long-Term Care Ombudsman

No additional volunteer opportunities at this time.

About Office of the Long-Term Care Ombudsman


Pennsylvania Department of Aging, 555 Walnut Street, 5th Floor, Harrisburg, PA 17101, US

Mission Statement

Residents of long-term care facilities sometimes have little or no contact with the outside world. Many feel they lack control over their lives. A friendly volunteer who visits regularly can be a bright spot in an elderly resident's day. Many residents are alone and would be very happy to have your visits. This may also help ensure they get good care if someone from the community is looking in on them regularly.


Pennsylvania's Long-Term Care Ombudsman Program works to resolve complaints and issues on behalf of individuals residing in long-term care settings, such as nursing homes, assisted living facilities, and personal care homes. Ombudsmen empower residents by educating them on their rights under federal and state law and advocate for those who are unable to advocate for themselves, to ensure that they receive the highest quality of care. They also work to bring about change that improves care at the local, state, and national levels.

Advocacy & Human Rights
Crisis Support


We'll work with your schedule.


Pennsylvania Department of Aging555 Walnut Street, 5th FloorHarrisburg, PA 17101



  • Multi-Tasking
  • People Skills
  • Relationship Building
  • Verbal / Written Communication


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • All ombudsmen must adhere to the organization's Code of Conduct. They must complete the prescribed training requirements, and remain current in continuing education requirements throughout affiliation with this Office.

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