Veterans Benefit Coach Volunteer

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Sonoma County Library Headquarters

  • 2 people are interested

Serve as point of contact to ensure that Veterans and Veteran families of every era know how to get connected to the state and federal benefits and services they have earned through military service.

Key Responsibilities:
1. "Staff" a Veteran Resource Station in the library for a minimum of one 2-hour shift per week to meet with Veterans and/or family members. Serve as expert listener and initial problem solver.
2. Help each Veteran or Veteran family member complete the My CalVet online form at, or complete the print version of the "Veterans Reintegration Form." Either of these forms enters the individual into CalVet’s database and helps identify the benefits and services they need and for which they may be eligible. Once in the system, CalVet or a designated representative, will make contact with the Veteran.
3. Guide the Veteran toward those benefits that are likely to enhance their particular situation and, using the California Veteran’s Resource Book, provide contact information for the County Veterans Service Office in their county of residence so they can make an appointment. Also, provide a checklist of the basic documents the Veteran should take to their appointment in order to expedite their access to services.
4. If, during the conversation, additional service needs are identified, provide contact information to other library or community services. If a Veteran is in a crisis, refer to the list of emergency service numbers provided.
5. Maintain data on number of Veterans/family members served, types of questions asked, referrals made, and issues/topic areas needed but not covered in the library’s collection.

* Interest in helping and serving Veterans and their families;
* Patience, empathy and good listening and interpersonal skills;
* Familiarity with military life, Veterans’ issues, reintegration challenges, or willingness to learn;
* Ability to maintain confidentiality and respect personal boundaries;
* Basic computer and Internet skills required; smart phone experience helpful.
* Successful completion of all training for this position.

More opportunities with Sonoma County Library Headquarters

No additional volunteer opportunities at this time.

About Sonoma County Library Headquarters


6135 State Farm Drive, Rohnert Park, CA 94928, US

Mission Statement

Our mission is to bring information, ideas, and people together to build a stronger community.


Sonoma County Library is the heart of our community. We are known nationally for our innovation and locally for our connection to our residents and communities.

Our libraries are destination places because of our friendly, knowledgeable staff and our welcoming, comfortable spaces. We are a community hub where learning, the arts, technology, and people intersect and thrive. We care about our residents and we talk with them every chance we get! We help people and organizations develop, learn, and connect. Children inspire us, and we work tirelessly to improve the grades and the overall quality of life of the kids in Sonoma County.

We love books and reading and exploration and we want to ignite that passion in others. Our staff is known throughout the community for being engaged, empowered, energized, and ubiquitous! We use technology to make things easier, more accessible, and more fun. If we don’t have what you need now, we’ll find it and get it soon.

Come visit us today... and you might catch a performance of the Santa Rosa Symphony in our forum room. After you visit, you’ll be eager to come back!


We'll work with your schedule.


211 E StreetSanta Rosa, CA 95404



  • Veteran Care
  • Public Advocacy
  • Networking
  • People Skills
  • Public Speaking
  • Verbal / Written Communication


  • People 55+


  • Must be at least 18
  • Orientation or Training
  • Time Commitment: Minimum one 2-hour shift per week. Length of Commitment: Minimum six month commitment requested.
  • Required training is provided via online training modules available at Additional training is offered by library supervisor and via webinars or on-ground workshops from CalVet or other Veterans service groups.

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