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The SPCA of Texas is looking for bilingual volunteers to help answer phones and emails in our call center. As a Call Center Support volunteer you will answer incoming phone calls and emails from potential animal adopters and people who are looking for new homes for their animals. The call center answers hundreds of calls a day and is the hub of our organization. They provide a lifeline to the community by responding to their needs and helping them connect to the mission of the SPCA of Texas.
Answer incoming calls for our branch offices and assist clients with specific inquiries. Field questions from potential clients regarding SPCA of Texas accounts, services, products, fees, website information and branch offices. Reply to client inquiries in a courteous, efficient and professional manner providing a high level of personalized customer service. Send out mass emails to various email groups. Schedule admitting appointments for animals being surrendered
The SPCA of Texas is dedicated to providing every animal exceptional care and a loving home.
Description
The SPCA of Texas is the leading animal welfare agency in North Texas. We operate two animal shelters, located near downtown Dallas and in McKinney, which, together with our community partners for offsite adoptions, find homes for more than 6,000 animals each year. We do not euthanize animals for lack of space and we do not place time limits on animals housed in our shelters. We also operate public veterinary clinics in West Dallas, South Oak Cliff and McKinney to provide high-quality pet care at affordable prices and we collaborate with community partners to spay or neuter tens of thousands of animals each year.
In a typical year, our five-member Rescue and Investigations team responds to 2,000 calls and rescues more than 1,000 abandoned or cruelly treated animals in 8 North Texas counties. Our education and outreach programs reach more than 20,000 Texans each year with a message of compassion and responsibility.
Our independent non-profit organization is not affiliated with the ASPCA or any other humane society and we do not receive taxpayer funding. Your support helps us make life better for more than 50,000 animals and the people who love them - right here in our community.
