The Area Agency on Aging of the Capital Area needs volunteers to advocate for the residents of nursing homes and assisted living facilities in its ten-county, central Texas service area. Volunteers, called Ombudsmen, are specially trained and certified individuals who advocate for quality care in Texas nursing facilities. Ombudsmen provide information to residents and families about their rights; help identify additional resources in or out of the nursing facility; and assist in the resolution of complaints by, or on behalf of, nursing facility residents. Volunteer Ombudsmen receive training about nursing home residents rights and how to handle resident and facility communications. Upon successful completion of training, a state certification is awarded.
6800 Burleson Road, Building 310, Suite 165, Austin, TX 78744, US
The Area Agency on Aging of the Capital Area provides quality services to support and advocate for the health, safety, and well-being of the older individual in the Capital Region. Serving Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Travis and Williamson Counties.
Information & Referral Assistance: Unbiased information about regionwide resources; assistance in determining next steps in finding help.
Benefits Counseling: Information and counseling about the many government benefits programs; assistance to understand and navigate benefits eligibility. Available to an individual of any age who is Medicare eligible.
Ombudsman Program: Specially trained and certified, the Ombudsman staff develops positive relationships with residents and facility staff to ensure that issues are addressed, and that residents' rights are preserved.
Care Coordination: Assessment of needs and resources by a Care Coordinator to link clients over sixty to in-home resources who have recently been hospitalized or suffered a health care crisis, have a mild to moderate impairment, or a temporarty severe impairment.
Caregiver Support: Support for family members who are caring for older individuals: Assistance in making a long-range caregiving plan; Education; Kinship Care- Grandparents or other non-parent relatives age 55+ with formal or informal custody of a relative child age 18 years or younger.
Health & Wellness Promotion: Promotes and assists in healthy aging, such as physical activity and fall prevention, with the goal of supporting the independence of older individuals.
All services are short-tem and are provided at no cost.