IT Technology Support Specialists monitor and maintain the computer systems and networks of nonprofit organizations. It could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person. The work is as much about understanding how information systems are used (by other humans) as applying technical knowledge related to computer hardware or software.
IT Technology Support Specialists are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. You'll generally need to:
Install and configure computer hardware operating systems and applications (MAC & PC)
Monitor and maintain computer systems and networks
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users' accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals
Test and evaluate new technology
Conduct electrical safety checks on computer equipment.
Although this area of work is open to all high school graduates and IT, IS, CS certifications, the following subjects will improve your chances:
Business information technology
Business systems engineering
Computer networking and hardware
Computer software development
You will need to show evidence of the following:
Proficiency with both MAC & PC systems
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
WebServes (WS) is a 501(c)3 nonprofit technology services provider that enables nonprofits, NGOs, small businesses, start-ups, and others to fully benefit from available web and Internet-based technologies and platforms. WS does so by offering customized, flexible and affordable technical and creative services - such as assessments, consultancy, branding, social media campaigns, UX design, web design, web/mobile app development, training, database design/management and technical support, among others.
Empowering Through Technology
Computers & Technology
We'll work with your schedule.
This is a Virtual Opportunity, with no fixed address.
January 12, 2021
IT Help Desk
Security / Network Administration
Must be at least 18
Orientation or Training
Min. 9 months
Requires ability to provide regular, scheduled support to multiple Nonprofit Clients (8-15 hrs per week).