Check-in Receptionist

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Check-In Receptionist

Reports to: Office Representatives, Volunteer Coordinator, Clinic Manager

Position Function & Organizational Impact:

Volunteers in this position will provide a better customer service experience for clients as they arrive at the clinic, providing necessary admission paperwork and keeping an orderly waiting area.

Time Commitment and Location of Work:

• Southern Pines Animal Shelter Spay and Neuter Clinic

• Must commit to a minimum of one shift per week for 13 weeks.

• There is one shift each day Monday through Thursday from 7:30 am to 10:30 am, and Friday 7:30 am to 10 am. Saturday features two shifts, 8 am to 10:30 am and 10:30 am to 1 pm.

Designated Work Area:

• Lobby

Goals:

• Greet clients upon arrival, providing all necessary admission paperwork, & ensuring they have a friendly, smooth check-in experience.
• Complete some clerical duties related to admissions paperwork including; copying forms, filing charts, and preparing admission paperwork for the next day.
• Complete daily appointment reminder calls, as well as daily post-operative check-up calls.
• Work to maintain a tidy & clean waiting area, including sanitizing chairs and surfaces, sweeping, mopping, and cleaning the glass door before the end of each shift.

Core responsibilities:

• Greet all guests with respect and courtesy.
• Keep the waiting area clean and tidy
• Assist with cleaning dishes and laundry

Qualifications/Requirements:

• Ability to follow specific instructions from staff
• Must be able to lift 15 pounds
• Commitment to positively engage with Southern Pines visitors, volunteers, and staff
• Commitment to the philosophy of Southern Pines practices and policies
• Must be at least 18 years of age to volunteer for this position
• Track and input hours into Victouch
• Regular access to personal email to receive updates