Phone Volunteer - Senior Hunger Program
ORGANIZATION: Second Harvest Heartland
Please visit the new page to apply.
The Phone Application Assistant helps return and answer phone calls made to the Commodity Supplemental Food Program (CSFP) phone line. Each week we receive around 300 incoming calls from clients in need of assistance and we rely heavily on phone volunteers to help us with this large volume of calls. CSFP provides a monthly food box to age and income-eligible seniors.
Volunteers are needed to register new participants, edit information on existing accounts, refer clients to alternative resources, and answer any other questions that may arise. This position is phone and computer intensive and requires a high level of customer service. All work will take place at our Maplewood Office, interacting with clients over the phone. This is a very rewarding and personable way to help those at risk of hunger! Weekly volunteer role with a minimum of 6-month commitment.
Requirements include:
- Excellent customer service and phone skills
- Basic computer skills
- Friendly and helpful demeanor
- Detail oriented
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About Second Harvest Heartland
Location:
7101 Winnetka Ave No., Brooklyn Park, MN 55428, US
Mission Statement
The mission of Second Harvest Heartland is to end hunger through community partnerships. At Second Harvest Heartland, our volunteer partners do more than enrich our work, they ground us to our mission of ending hunger together. We integrate volunteers into all aspects of creating and delivering solutions that will free our neighbors of hunger.
Description
More than a food bank, Second Harvest Heartland is a leading partner in the policies and programs that work to end hunger, like SNAP, school meals and senior nutrition programs, and we’re an innovator in the areas where food can be the solution, like FOODRx and Minnesota Central Kitchen.
Second Harvest Heartland is a member of Feeding America, a national network of more than 200 food banks serving every state in the United States. Membership means access to millions of pounds of surplus food and grocery donations from manufacturers and producers throughout the country.
Working with our network of partners, volunteers and donors as well as people like you, our 90,000+ square feet of dry, refrigerator and freezer space is constantly accepting and distributing donations. Our fleet of trucks travels nearly half a million miles a year, picking up food donations and delivering them to local food shelves, soup kitchens, homeless shelters, senior community centers and children's after school programs. Each year we distributed more than 100 million meals to our partners in hunger-relief. Learn more at 2harvest.org.
Click here to visit our volunteer portal www.volunteer.2harvest.org and view all available opportunities.
CAUSE AREAS
WHEN
WHERE
1140 Gervais AvenueSt. Paul, MN 55109
DATE POSTED
May 20, 2019
SKILLS
- Administrative Support
- Customer Service
- People Skills
GOOD FOR
N/A
REQUIREMENTS
- Background Check
- Must be at least 18
- Minimum 3 hours per week between 8:00am - 4:00pm