Disaster Services Casework Volunteer (Training Provided)

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The role of a Caseworker is to support the disaster recovery of individuals, families, and communities affected by disaster by interviewing and provision of referrals, assistance, and goods and services to begin and affect their recovery.

Responsibilities:
* Conduct client interviews: both initial interview and follow-up conversations, according to standards.
* Assess qualifications for assistance.
* Use the Client Assistance System to document the assistance and services provided in the client record according to standards.
* Assist with recovery planning, problem-solving, and advocacy on request to standards.
* Provide clients with information and referrals to community partners.

Requirements:

• Be kind, caring, resourceful, knowledgeable.
• Demonstrate interest in learning about community resource organizations.
• Demonstrate the ability to work well in stressful situations and in a team-oriented setting.
• Basic data entry and computer skills.
• Demonstrated commitment to the mission of the American Red Cross
• Complete 12 hours of self-paced online training

Possibly will:

• Sit for 2 hour periods
• Walk on uneven terrain up to 2 miles per shift.
• Work in extreme heat and/or humidity or extreme cold.
• Speak clearly on the phone and in person.
• Work for long periods on computer or writing.
• Climb two or more flights of stairs.
• Drive in day time and at night
• Work long hours under stressful conditions
• Lift 20 lbs.

Location: any location clients are served: regional offices, service center or Multi Agency Resource Center, client homes, or may work remotely by computer and phone from home or any location.

Email, Text or Call Karla Legorreta, Recruitment Specialist at Karla.Legorreta@redcross.org (714) 380-7263