Office Manager Volunteer - Business Operations - Miami

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The Business Operations - Office Manager provides office support in region or chapter facilities; provide training and support to other front desk team members; manage office services.

• Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; assigning and monitoring clerical functions.
• Develop regional SOP (Standard Operating Procedures), by setting up procedures and standards to guide the operation of the office
• Support training and supervision of front desk team members and volunteers, and coordinate schedules and troubleshoot scheduling conflicts as they arise
• Assign and monitor clerical, administrative responsibilities and tasks among front desk volunteers, and provide administrative support to Red Cross staff and volunteers
• Greet persons entering the local unit, determine nature and purpose of visit, and direct or escort them to specific destinations
• Provide general information to staff, volunteers, clients, and the public
• Answer telephone calls, take messages, or transfer calls
• Sort and deliver incoming mail and send outgoing mail
• Copy, file, and maintain paper or electronic documents and records
• Schedule and confirm appointments and maintain event calendars
• Act as a site Point of Contact to coordinate and manage site's meeting room calendar and additionally assist with site based events/meetings on as needed basis
• Continue education in management, organization and team-building skills
• Assist with organization of orientation and training of new business operations interns and volunteers
• Monitor and maintain office supplies inventory
• Assist staff contact with administrative projects as assigned