International Restoring Family Links (RFL) Caseworker

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Volunteers in this position deliver services to clients who have been separated from family members in other countries due to armed conflict, migration, disasters or other humanitarian emergencies. These services include delivery of Red Cross messages, responding to tracing inquiries, information and referrals, and community outreach.

Responsibilities:

• Client interaction within casework duties, to include but not limited to the following: conducting home visits and searches within communities to locate separated family members, conduct interviews with clients to obtain information and initiate new cases, delivery of difficult news,
• Follow up with clients on open cases
• Work with clients to fill out necessary paperwork, while building rapport, communicating effectively and displaying empathy
• Research and data management by maintaining case files for all RFL cases through the RFL database
• Provide information and referral services to RFL clients
• Demonstrate commitment and understanding of the Fundamental Principals of the Red Cross international network.

Qualifications include:

• Desire to support the American Red Cross humanitarian mission through reconnecting separated families
• Ability to work independently with diverse populations, in a culturally competent manner
• Embody the Red Cross fundamental principles including impartiality and neutrality
• Excellent verbal and written communication skills
• Completion of Restoring Family Links training requirements
• Proficiency with Microsoft Office products and database
• Excellent research skills, internet navigation and use of social media tools

Training is provided at no cost. RFL Caseworkers are asked to give a minimum 7 hours of service per week. The amount of time this position takes can vary based on current needs of effected families.

If interested you can apply by visiting, https://www.redcross.org/local/ohio/buckeye/volunteer.html, scrolling down the page and clicking on the red "Get Started" button. Just follow the directions from there to complete the application and background check.

If you have additional questions please feel free to contact, Becky Dungee, Volunteer Recruitment Specialist at 614-395-3924 or at rebecca.dungee@redcross.org.