Assist to end Hunger! Front Office Volunteer- San Jose

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You will provide courteous, informative and efficient telephone/counter reception to all visitors and provide administrative support for Second Harvest Food Bank staff as needed. Must be self-starting, self-directed and proactive.

Duties and Responsibilities

• Knowledge of Microsoft Office Suite preferred.
• Answer main phones, respond to inquiries, screen and direct incoming telephone calls to appropriate staff.
• Champion excellent customer service for all clients, both internal and external
• Provide general informational services regarding the Food Bank and its programs to visitors of the Food Bank.
• Keep lobby area literature well-stocked with current information.
• Open and distribute incoming mail as needed following established procedures.
• Keep workroom, supply areas, break room, and common areas clean, organized and adequately stocked.
• Keep meeting rooms adequately stocked with basic supplies.

Qualifications

• High school graduate or equivalency with some college preferred.
• Demonstrated experience with, and knowledge of, general office practices, principles and procedures with the ability to type with intermediate skill.
• Demonstrated excellent customer service skills and telephone etiquette, with the ability to interact with a diverse socio-economic and ethnic population.
• Demonstrated ability to organize, plan and carry out work assignments to meet specific timelines.
• Dependable in maintaining work hours.
• Proven ability to work as a team player, interacting constructively with individuals (Food Bank staff and volunteers) from a variety of socio-economic backgrounds in a culturally diverse work environment.
• Ability to multi-task and set work assignment priorities.
• Ability to perform duties in accordance with Food Bank’s Policies and Injury Prevention Program (available for review upon agreement to work)
• Up to 2/3 of the time: remain in a seated position while operating computer, telephone and other applicable office equipment, read information from a computer monitor, or enter data using a computer keyboard.
• Ability to lift and carry 25lbs.
• Technical Interest: Able to learn Microsoft Office Suite, Smartsheet and other software as opportunities are presented; able to retain training and demonstrate proficiency when called upon.
• Must be able to use other office machines (copier, laminator and others) be able to show others how to use machines and troubleshoot basic problems (i.e. clearing paper jams).