Lodge Front Desk

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POSITION OVERVIEW

Canadian Cancer Society Lodges provide a supportive environment for people with cancer and their adult companions. The Lodges are located near cancer treatment centres in Vancouver, Kelowna, Victoria and Prince George.

YOUR IMPACT

As a volunteer at the Lodge you have an essential role in creating a home away from home for the clients and their families. You have a positive impact on the quality and enhancement of life for people affected by cancer. You assist and support lodge guests and staff through a variety of activities involving reception, tours and other front desk duties.

KEY RESPONSIBILITIES

• Promotes a social and caring atmosphere in the lodge, focusing attention and time on lodge guests
• Greets & provides tours for (potential) lodge guests and visitors.
• Answers lodge phone, transfers calls, takes & relays messages
• Provides directions to treatment centres, public transportation, shopping etc.
• Does general tidying of common areas
• Promotes lodge & Canadian Cancer Society activities, & support services
• Other duties as assigned and under the direction of the lodge staff

BENEFITS

• Play an integral role in the fight against cancer.
• Become confident in your understanding of cancer and the cancer cause along with the impact the Society has.
• Joining a team of enthusiastic and interesting people who share your passion for supporting people effected by cancer
• Volunteering for a respected National organization and increase knowledge of cancer prevention, diagnosis, treatment & support services

TRAINING AND SUPPORT

• CCS Volunteer Orientation
• Support Program Orientation
• Lodge and Role specific training
• Ongoing updates and Support from Staff Partner in Volunteer Engagement

SKILLS & QUALIFICATIONS

• Friendly and outgoing. Comfortable working with a wide variety of people
• Good communication skills with clear voice and polite telephone manner; Patient and outgoing.