Great customer service skills and want to make a difference? Donor Ambassador - Chesterfield

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Key Responsibilities:

• Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process.
• Ensure blood donors have relevant information and answer questions appropriately.
• Learn and share the Red Cross story, including the mission, vision, and values
• Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support
• Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed
• Be available and committed to the volunteer schedule
• Model excellent customer service behaviors
• Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution
• Set up and maintain cleanliness in Reception and Hospitality Areas
• Punctual and dependable in arriving for assignment(s)

Time Commitment: Variable; preferred commitment 1 shift / month. The schedule is changes each month and provides opportunities to work at a variety of shifts based on the needs of the blood drive. Volunteers receive a schedule each month with dates, locations and shifts.

Qualifications:

• Willingness to support the American Red Cross mission
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from all walks of life
• Ability to represent the American Red Cross to the community

Free Training:

• Orientation to the American Red Cross
• Donor Ambassador Training