Peer Navigator

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Human Health Project (HHP)’s has a three- pronged foundation: Holistic Peer-to-Peer Information, Education and Support. Our objective is to empower people to manage their own health. For more information, please visit our website.

HHP is seeking a Peer Navigator for the Patient Advocacy Program . In this role, you will interact with patients and caregivers concerning their difficulties navigating the healthcare system. The goal of the program is to provide peer-to-peer information, education, and support. HHP will provide training, guidance, and support for this volunteer position.

Duties & Responsibilities

• Provide emotional support to alleviate fears of and barriers to accessing quality health care
• Assist assigned clients to identify and progress toward achievement of their chosen goals
• Motivate and educate individuals/families/caregivers about the importance of preventative services, medical conditions, and recovery strategies
• Empower clients in meeting their goals
• Provide face-to-face contact with each client assigned when possible
• Advocate for and assist clients and their families in all areas of treatment, including accessing and receiving services such as medical care, housing, food and clothing as indicated
• Develop individual service plans for each client with their direct input
• Coach clients in developing age-appropriate social skills, money management, personal hygiene, and job readiness
• Interact productively within the team in order to provide holistic mental health and case management services to an identified group of clients
• Provide "on-the-spot" counseling that is both helpful to the clients and consistent with the philosophy of the program
• Attend to the safety, health, and wellbeing of clients
• Complete case management records and notes as assigned in a timely manner
• Adhere to and uphold the policies and procedures of Human Health Project
• Attend all team and staff meetings
• Help bring awareness and support for HHP's programs

Essential Skills

• Bachelor’s degree in a social service/mental health related field and two years’ experience in that field is desired but not essential
• "Lived" experience is a plus
• Meets all state required conditions of employment as set forth by Community Care Licensing for a licensed Community Care Facility; i.e. Fingerprint and Child Abuse Index Clearance, TB/Health Physical
• Reliable means of transportation capable of passing a vehicle safety inspection
• Knowledge of psychosocial rehabilitation treatment and programming
• Ability to work and communicate with staff, clients, families, community agencies and professionals
• Ability to perform crisis intervention strategies
• Work effectively under stress and conflict
• Exercise appropriate judgment and decision-making
• Flexible and adaptable in any given situation
• Ability to work with minimal supervision
• Articulate, professional, credible, & ethical
• Compassionate and caring manner
• Excellent writing and verbal communication skills
• Effective under the pressure of deadlines
• Attention to detail and extremely accurate
• Experience within the healthcare industry
• Strong rapport building skills and the ability to develop relationships at all levels including patients, patient groups and other health organizations
• Highly self-motivated
• Team player with a flexible approach
• Motivated and passionate about HHP’s mission
• Self-starter, reliable, honest, dependable and flexible
• Bi-lingual in English and Spanish preferred