Advocate - Long-Term Care Ombudsman

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State Long-Term Care Ombudsman Program, Texas Health and Human Services

  • 1 person is interested

Volunteer ombudsmen visit residents, identify and investigate complaints, and educate residents, families, and facility staff on protecting the health, safety, welfare, and rights of individuals living in long-term care settings. Ombudsman services are free and confidential.

Volunteers must be at least 18-years old, have transportation, and complete a free 36-hour training course that includes classroom, self-study and in-facility training. No prior experience is required. After training, hours are flexible and determined by each volunteer.

Ombudsmen work closely with residents to address complaints. The resident decides the ombudsman's level of involvement in resolving the complaint. We collect facts about the complaint first. Ombudsmen then suggest options for resolution to the resident. The ombudsman works with the resident to resolve the problem and will follow up to confirm continued resolution. Ombudsmen can work with family and friends of residents too. Some concerns an ombudsman can address include:

  • Violation of residents' rights
  • Poor quality of care, including inadequate personal hygiene and slow response to requests for help
  • Improper transfer or discharge
  • Inappropriate use of chemical or physical restraints
  • Any resident concern about quality of care or quality of life
  • Support to residents who are abused or neglected
  • Tips for residents and their families in addressing complaints and concerns

More opportunities with State Long-Term Care Ombudsman Program, Texas Health and Human Services

No additional volunteer opportunities at this time.


We'll work with your schedule.


StatewideLubbock, TX 79412



  • People Skills
  • Problem Solving
  • Relationship Building


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • After training, 1-2 hours per week.
  • Must have transportation to get to assigned nursing or assisted living facility and commit to one year.

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