Advocate - Long-Term Care Ombudsman

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State Long-Term Care Ombudsman Program, Texas Health and Human Services

  • 1 person is interested

Volunteer ombudsmen visit residents, identify and investigate complaints, and educate residents, families, and facility staff on protecting the health, safety, welfare, and rights of individuals living in long-term care settings. Ombudsman services are free and confidential.

Volunteers must be at least 18-years old, have transportation, and complete a free 36-hour training course that includes classroom, self-study and in-facility training. No prior experience is required. After training, hours are flexible and determined by each volunteer.

Ombudsmen work closely with residents to address complaints. The resident decides the ombudsman's level of involvement in resolving the complaint. We collect facts about the complaint first. Ombudsmen then suggest options for resolution to the resident. The ombudsman works with the resident to resolve the problem and will follow up to confirm continued resolution. Ombudsmen can work with family and friends of residents too. Some concerns an ombudsman can address include:

  • Violation of residents' rights
  • Poor quality of care, including inadequate personal hygiene and slow response to requests for help
  • Improper transfer or discharge
  • Inappropriate use of chemical or physical restraints
  • Any resident concern about quality of care or quality of life
  • Support to residents who are abused or neglected
  • Tips for residents and their families in addressing complaints and concerns

More opportunities with State Long-Term Care Ombudsman Program, Texas Health and Human Services

No additional volunteer opportunities at this time.

About State Long-Term Care Ombudsman Program, Texas Health and Human Services

Location:

701 West 51st Street, Austin, TX 78751, US

Mission Statement

The Texas Long-Term Care Ombudsman Program advocates for optimal quality of life and care for residents who live in nursing and assisted living facilities. Volunteer ombudsmen visit residents, identify and investigate complaints, and educate residents, families, and facility staff on protecting the health, safety, welfare, and rights of individuals living in long-term care settings. Ombudsman services are free, confidential, and statewide. Volunteers must be at least 18-years old, have transportation, and complete a free 36-hour training course that includes classroom, self-study and in-facility training. No prior experience is required. After training, hours are flexible and determined by each volunteer.

Description

The Long-Term Care Ombudsman Program is mandated by the Older Americans Act. In Texas, the Office of the Long-Term Care Ombudsman is located in the Texas Health and Human Services. The Office of the State Long-Term Care Ombudsman is independent of the Texas Health and Human Services system. This ensures the state ombudsman and all program representatives advocate for resident interests. Ombudsmen work to solve individual problems and to change policy and law to protect residents.

Long-term care (LTC) ombudsmen are advocates for residents of long-term care facilities. They help protect health, safety, welfare and rights of anybody who lives in a nursing home or assisted living facility. Ombudsmen can be volunteers or paid employees of agencies that are independent of any long-term care facility. Services are free, confidential and available statewide.

WHEN

We'll work with your schedule.

WHERE

StatewideTexarkana, TX 75503

(33.52653,-94.13091)
 

SKILLS

  • People Skills
  • Problem Solving
  • Relationship Building

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • After completion of training, 1 hour per week.
  • Must have transportation to get to assigned nursing or assisted living facility.

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