Empowerment Zone Volunteer
6 people are interested
The Ladies Improvement Association founded the Delray Beach Public Library in 1913. In 1938 the Delray Beach Public Library Association became a not-for-profit corporation to provide a public library in Delray Beach. Since 1950, our patrons have received library service through a successful public/private partnership between the City of Delray Beach and the Library Association. The City of Delray Beach has provided a large percentage of the annual operating budget and the Library Association has raised capital funds.
The Delray Beach Public Library exists to enrich the lives of the individuals of Delray Beach’s diverse communities by creating and sustaining superior public library services through responsive staff, dynamic collections, appropriate technology, effective programming and access to global information. Our Vision is to become the best public library in Florida.
This is a volunteer, entry level position in the Library where individuals may have limited or no directly related work experience. The Reference Services Team interacts with hundreds of patrons a day, providing a lasting impression of the Library. Therefore, volunteers need to be very willing to convey the value of library resources, including books, technology, programs and services. Excellent customer skills are essential so that every patron they encounter has a positive experience. As a 21 st century learning library environment it is expected that this individual be comfortable using technology including computers, databases, apps, and other software. As a volunteer for the Reference Team this individual will be asked by the public to easily demonstrate new technologies on the fly. The volunteer needs to be detail-oriented and precise. A professional, responsive, and flexible approach to work is essential.
Reports to: Head of Reference Services and Reference Staff at Delray Beach Public Library.
Volunteer Task Summary:Performs direct customer service duties in the Tech Center on the 2 nd Floor of the library involving one-on-one assistance and instruction on the use of library computers and software during one-on-one sessions of 30, 45, 60 minutes to registered patrons.
Assists and instructs library patrons in the use of library computers, email, software, electronic resources and general internet applications. Assists librarians on an as-needed basis. Performs other related duties and technology-related projects as required.
Examples of type of help provided to patrons:
- Access to Library Apps such as Hoopla, RBdigital and Mango
- Addressing specific questions as related to computers
- Assistance setting up an email account
- Basic social media help
- Computer Basics (Windows 10, Macs & Ipads)
- Creating a Resume and Cover Letter
- Downloading library eBooks, audiobooks and magazines to eReader, tablet or other device
- Filling applications for job, e-Government services
- Help with Microsoft Office 2016 Basics (Word, Excel, PowerPoint)
- Organizing files, photos and music
- Setting up and using social media like Facebook, Skype, Twitter, and LinkedIn
- USB Flash Drives to save, print personal files
- Using an iPad, Kindle, Android device or smartphone
- Using Job Banks such as Monster and Indeed
- Using the Internet, Google Drive, Email and Cloud Computing
Working Conditions: Relaxed atmosphere in Library’s Tech Center. Sitting at a computer desk with desk chair for tutoring sessions of 30, 45, and/or 60 minutes. Volunteer will be working in a computer lab with 10, internet-connected Windows10 computers. Minimal standing and/or walking is expected. Must be able to stand, walk, reach, bend while assisting patrons with computers.
Physical Requirements: Requires the ability to exert a small amount of physical effort in sedentary to light work involving prolonged sitting, walking or moving from one area of the building to another, and standing for periods of time. Requires sufficient hand/eye coordination to perform semi-skilled repetitive movements, such as keyboarding and/or use of other office equipment. May require sufficient strength and coordination for lifting, pushing, and/or carrying the weight of smaller office equipment, files, or supplies. Requires bending and/or stooping in order to plug power cords into outlets or retrieve objects.
Benefits of Position: Sharing knowledge that can help others enrich their lives. Greater understanding of how libraries function and the essential services provided to the community. A rewarding experience working with a dedicated staff in a state-of-the-art library.
We'll work with your schedule.
100 West Atlantic AvenueDelray Beach, FL 33444
- Teaching / Instruction
- Adult Education
- Basic Computer Skills
- Google Apps
- Microsoft Office Suite
- PC Platform
- People 55+
- Driver's License Needed
- Background Check
- Must be at least 18
- Orientation or Training
- Minimum of 4 hours per week on one (1) of the following shifts: • Mondays 1-5PM • Thursdays 1-5PM Three (3) to six (6) months minimum or ongoing.