Volunteer position title: Volunteer Ombudsman Representative (VOR)

What specific tasks will the volunteer(s) perform? Visit residents in their assigned long-term care home weekly or biweekly; educate residents and staff about resident rights; listen to resident concerns and with resident permission, follow up on the concerns with facility contact person; report observations about the condition of the home and the condition of the residents on their visit report immediately after the visit and submit to LTCOP; if interested, make quarterly monitoring visits to other long-term homes to assist LTCOP to meet the mandate of visiting all 355 long term care homes in the State of Maine.

Qualities, experience & skills needed by the volunteers:

• No conflict of interest
• Good communication skills and empathy for residents in long-term care facilities
• Ability to keep confidential all information obtained about residents
• Ability to benefit from supervision
• Ability to participate in team work
• Physically capable of meeting the demands of a service role
• Access to an automobile with vehicle insurance coverage as required by state law
• Perseverance to stay with a problem until it is resolved and ability to follow-up until the problem is truly resolved