Help Us Protect the Frail and Forgotten--Become a Volunteer Ombudsman

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  • 1 person is interested

Make a Difference in the Life of an Elder

Our volunteers are a critical component of the Ombudsman program. Without their commitment and tireless efforts we would be unable to meet the ever increasing demand for our services. Working under the supervision of staff, our volunteer Ombudsmen advocate for long-term care facility residents, conduct visits to facilities and respond to resident complaints. We are very proud of our team of Ombudsmen volunteers!

What Does a Volunteer Ombudsman Do?

  • Advocate for quality care
  • Regularly visit skilled nursing and residential care facilities
  • Act as a voice for vulnerable residents while resolving complaints
  • Encourage facility staff to meet residents’ needs
  • Support resident’s rights, privacy, and confidentiality
  • Investigate allegations of abuse in long term care facilities
  • Witness the signing of Advanced Healthcare Directives
Other Responsibilities
  • Attend monthly in-service meetings
  • Submit reports on a monthly basis in a timely manner
  • Keep complete and accurate notes and documentation
  • Have Fun! This is a great volunteer experience and a chance to make a meaningful difference in the life of an elderly facility resident.
  • Must have the ability to be objective, independent, assertive, investigative, and fair-minded
  • Must be a good listener and respect resident’s wishes
  • Must respect and have appreciation for cultural, ethnic, sexual, and religious diversity
  • Must possess good communication and organizational skills, both written and oral
  • Must possess the ability to work with supervision and follow direction of the program coordinator
  • Must be free from conflicts of interest
  • Must maintain confidentiality
  • Complete the California Department of Aging security awareness training annually
  • Certified Ombudsman representatives who use their private automobiles on Ombudsman-related business must have current automobile insurance


Advocacy & Human Rights Community Seniors


We'll work with your schedule.


Kern CountyRidgecrest, CA 93555



  • Elder care
  • Advocacy
  • Case Work / Management
  • Conflict Resolution
  • People Skills
  • Problem Solving


  • People 55+


  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Minimum of 6-10 hours per month on facility visits. One year commitment. A one-time 36 hour program of mandated training before beginning to volunteer. A one-time 10 hours of internship. 12 hours additional training yearly.
  • Ineligibility: Volunteer or immediate family have financial interest in or compensation from a long term care facility. Volunteer is employed by a long term care facility or has been in the last 12 months.

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