American Red Cross HCN Virtual Casework Volunteers

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Help provide client services to military members, veterans, and their families. Client services include: emergency communication, information and referrals, and family follow-up.

As a Hero Care Casework Volunteer you could be involved in:
* Helping provide emergency services to military members, veterans and their families.
* Providing referrals for emergency requests.
* Monitoring and managing communication messages and family follow up.
* Non-Emergency communication follow up that could include: financial assistance requests, shelter referrals, medical referral locations, loan requests, and referrals for social service organizations that support military families and Veterans.
* Maintaining a working knowledge of local resources that aid military members, their families and veterans.

Qualifications:
* Complete required national training and locally developed orientation.
*Able to support Red Cross Service to the Armed Forces mission; have an awareness of and appreciation for military culture, military families, and veterans' issues.
* Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross.
* Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management.
* Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications.
* Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity.
* Ability to work with or without supervision.
* Effective verbal and written communication skills.
* Good customer service skills; Ability to work well with others.
* Willingness to gain knowledge of community resources.
* Able to work with culturally diverse populations.

To volunteer please sign-up online at www.redcross.org/volunteer.